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Description
Ben serves as an AI-driven benefits administration platform tailored for employers, brokers, carriers, and employees, featuring voice-guided enrollment, AI-driven plan suggestions, automated EDI processing, billing reconciliation, and support for benefits decisions. The platform transforms benefit documents into ready-to-enroll plans within minutes; teams can easily upload SBCs, rate sheets, census files, PDFs, images, or spreadsheets, allowing the AI to accurately extract crucial details such as deductibles, copays, rates, out-of-pocket maximums, and Rx tiers, providing confidence scores for subsequent review and approval. Employees benefit from an AI benefits counselor that guides them through the enrollment journey, clarifying insurance terminology in straightforward terms, comparing various plans, addressing inquiries, and even navigating the enrollment interface live while selections are being made. Furthermore, Ben’s PlanMatch AI conducts thousands of simulations for each plan based on health data, family size, and cost preferences, while ClaimsIQ offers predictions of individual expenses derived from real claims data, and CostLens allows employees to investigate actual financial scenarios in terms of dollars. This comprehensive approach not only streamlines the enrollment process but also empowers users with the information they need to make informed decisions regarding their benefits.
Description
Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99.00/one-time
Professional : $ 99 / line
Enterprise : $ 199 / line
Professional + Dialer : $ 249 / line
Enterprise + Dialer : $ 349 / line
Enterprise : $ 199 / line
Professional + Dialer : $ 249 / line
Enterprise + Dialer : $ 349 / line
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ben
Country
United States
Website
www.helloben.ai/
Vendor Details
Company Name
Katalina Technologies Pty Ltd
Founded
1996
Country
Australia
Website
www.voiceguide.com
Product Features
Benefits Administration
COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Benefits Administration
FMLA Administration
FSA Administration
Flexible Spending Accounts
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Online Benefits Enrollment
Premium Billing
Provider Management
Retiree Administration
Retirement Plan Management
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail