Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff.
In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances.
When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.
Description
Video appointment? Phone consultation? With medical reminder software specifically designed for clinics, you can ensure that your patients remember everything about their appointment. Pomelo's Automated appointment reminders encourage patients to arrive on time by providing all the information they need. Providers can increase patient satisfaction and save staff time by providing all the information they need, including location details and instructions on what to do when they arrive. Providers can customize the software features to allow them to set the frequency at which patients receive reminders. They can prompt patients to confirm their appointment and update the appointment status directly within their EHR.
API Access
Has API
No
API Access
Has API
No
Integrations
Accuro EMR
No
AdvancedMD
Yes
Covetrus Pulse
Yes
EPIC Agent CRM
Yes
Freshdesk
Yes
HubSpot AEO
Yes
Medesync
No
ModMed
Yes
Veradigm EHR
Yes
Zenoti
Yes
Integrations
Accuro EMR
Yes
AdvancedMD
No
Covetrus Pulse
No
EPIC Agent CRM
No
Freshdesk
No
HubSpot AEO
No
Medesync
Yes
ModMed
No
Veradigm EHR
No
Zenoti
No
Pricing Details
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hello Patient
Website
www.hellopatient.com
Vendor Details
Company Name
Pomelo Health
Founded
2012
Country
Canada
Website
www.pomelohealth.ca
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
No
Patient Billing
Yes
Patient Records Management
Yes
Treatment Planning
No
Dermatology
Claims Management
No
EMR / EHR
No
HIPAA Compliant
Yes
Image Management
No
Inventory Management
No
Patient Portal
No
Progress Notes
No
Scheduling
Yes
Treatment Plans
No
Optometry
Appointment Management
Yes
Insurance Management
No
Inventory Management
No
Patient Records
Yes
Recall Tracking
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
No
Personal Health Record
Yes
Progress Tracking
Yes
Self Management
No
Patient Scheduling
Analytics/Reporting
Yes
Approval Process Control
No
HIPAA Compliant
Yes
Mobile Access
Yes
Notifications/Alerts
Yes
Online Scheduling
Yes
Patient Communications
Yes
Patient Intake
Yes
Patient Portal
Yes
Patient Records Management
Yes
Payment Processing
Yes
Reminders
Yes
SMS Messaging
Yes
Product Features
Appointment Reminder
Appointment Scheduling
Yes
Calendar Management
Yes
Call Reminders
Yes
Email Reminders
Yes
Online Booking
Yes
Payment Reminders
No
Recurring Appointments
No
Rescheduling
Yes
SMS Messaging
Yes
Two-Way Messaging
Yes
Medical Practice Management
Claims Management
No
E-Prescribing
Yes
EMR / EHR
No
HIPAA Compliant
No
Insurance Eligibility Verification
No
Inventory Management
No
Multi-Office
Yes
Multi-Physician
Yes
Patient Billing
No
Patient Portal
Yes
Patient Records
Yes
Patient Registration
Yes
Patient Scheduling
Yes
Physician Scheduling
Yes
Medical Scheduling
Appointment Management
Yes
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
Yes
Multi-Location
Yes
No-Show Tracking
Yes
On Call Scheduling
Yes
Patient Records
No
Patient Scheduling
Yes
Physician Management
Yes
Recurring Appointments
Yes
Self Service Portal
Yes
Staff Scheduling
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
Yes
Personal Health Record
Yes
Progress Tracking
Yes
Self Management
Yes
Patient Portal
Appointment Confirmations
Yes
Appointment Scheduling
Yes
Bill Payment
No
Care Plans
No
Care Summaries
Yes
EHR-Agnostic
No
Health Record Access
Yes
Intake Forms
Yes
Lab Results
Yes
Prescription Renewals
Yes
Secure Messaging
Yes
Video Consultations
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
Pharmacy
Automatic Refills
No
Barcode Generation
No
Claims Management
No
Compounding
No
E-Prescribing
No
Electronic Signature
No
Forms Management
Yes
Insurance Processing
No
Inventory Management
No
Multi-Store Management
No
Online Refills
No
Pill Database
No
Pill Imaging
No
Point of Sale (POS)
No
Prescription Processing
No
Rx Image Scanning
No
Signature Capture
No
Queue Management
Appointment Scheduling
Yes
Calendar
No
Communication Tools
Yes
Contactless
Yes
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
Yes
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
Yes
Telemedicine
Appointment Reminders
Yes
Appointment Scheduling
Yes
Chat / Messaging
Yes
E-Prescribing
Yes
For Medical Purposes
Yes
HIPAA Compliant
No
Multi-Provider Practice
Yes
Online Forms
Yes
Patient Queue Management
Yes
Practice Management
Yes
Remote Treatment Plans
Yes
Teleradiology
No
Video Conferencing
Yes
Vaccine Management
Adverse Reaction Reporting
Yes
Alerts / Notifications
Yes
Appointment Reminders
Yes
Billing
No
Communication Tools
Yes
Dose Tracking
Yes
For Governments
No
Immunization Proof
No
Inventory Management
No
Predictive Analytics
No
Scheduling
Yes
Virtual Waiting Room
Yes