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Description
Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.
Description
The Pokee-Isaac text-only agentic model features an impressive context window capable of accommodating up to 10 million tokens. This model is engineered to facilitate reasoning, planning, tool invocation, and the execution of extensive tasks, all while being compact enough for deployment within a Virtual Private Cloud (VPC), on customer premises, on a workstation, or directly on devices. According to Pokee, Isaac excels in long-context performance across the RULER benchmarks, effectively handling token ranges from 256K to 10M and outperforming competitors in multi-needle retrieval tests at 256K, 512K, and 1M tokens. Its agentic framework is specifically designed for reliable function calling, maintaining coherence over multiple turns, executing in real-shell environments, and the ability to discover and integrate tools across live Multi-Cloud Platforms (MCP) servers. In controlled assessments by Pokee, Isaac secured the top position on BFCL v4 and τ³-bench, while placing second in the Terminal-Bench 2.1 text-only subset and third in MCP-Atlas. Furthermore, security evaluations using the DTAP method indicated that it achieved the lowest overall attack success rate in the comparative analysis, all while demonstrating robust performance on benign tasks. This combination of features underscores Isaac's capability as a versatile and secure model in various operational environments.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
Yes
Hotjar
Yes
Microsoft Dynamics 365
Yes
Model Context Protocol (MCP)
No
Pokee AI
No
Salesforce
Yes
SurveyMonkey
Yes
Typeform
Yes
Usabilla
Yes
Zendesk
Yes
Integrations
Freshdesk
No
Hotjar
No
Microsoft Dynamics 365
No
Model Context Protocol (MCP)
Yes
Pokee AI
Yes
Salesforce
No
SurveyMonkey
No
Typeform
No
Usabilla
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0.15 per 1M tokens
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Insider Metrics
Founded
2015
Country
Belgium
Website
www.hellocustomer.com/en/
Vendor Details
Company Name
Pokee AI
Founded
2024
Country
United States
Website
console.pokee.ai/model
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
