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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Helix leverages conversational data collection to interact with guests during their entire stay, collecting valuable insights while ensuring a seamless, contactless communication experience. Tailored for frontline personnel, Helix efficiently categorizes feedback and inquiries by sentiment and topic, prioritizing urgent matters that need quick resolution. This allows your team to collaborate in real-time, addressing guest needs promptly while they are still on-site. With various notification options, task delegation, and SMS-based teamwork features, Helix streamlines the entire process from check-in to check-out. By automating these interactions, Helix empowers you to concentrate on essential tasks such as promoting additional services, encouraging positive reviews, and enhancing transient occupancy rates. Ultimately, this innovative solution not only enriches the guest experience but also drives operational efficiency for hospitality staff.

Description

Wind River®, Helix™, Virtualization Platform consolidates multiOS and mixed-criticality apps onto a single edge computing software platform. This simplifies, secures, and future-proofs critical infrastructure solutions in aerospace, defense, industrial and medical markets. Industries must adapt quickly to cloud deployment and modern software while still maintaining their legacy software. Helix Platform allows legacy software, while being run alongside new applications, to be preserved. It also provides all the benefits and consistency of a scalable, agile platform across a wide range edge devices. Highly regulated applications require robust space and time partitioning. Multiple workloads can be combined without certification.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Check Point IPS No 
Check Point Infinity No 
Rapita Verification Suite No 
VxWorks No 

Integrations

Check Point IPS Yes 
Check Point Infinity Yes 
Rapita Verification Suite Yes 
VxWorks Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MicroMetrics

Founded

2013

Country

Canada

Website

micrometrics.com/hospitality/

Vendor Details

Company Name

Wind River

Founded

1981

Country

United States

Website

www.windriver.com/products/helix

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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