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Description
Helix leverages conversational data collection to interact with guests during their entire stay, collecting valuable insights while ensuring a seamless, contactless communication experience. Tailored for frontline personnel, Helix efficiently categorizes feedback and inquiries by sentiment and topic, prioritizing urgent matters that need quick resolution. This allows your team to collaborate in real-time, addressing guest needs promptly while they are still on-site. With various notification options, task delegation, and SMS-based teamwork features, Helix streamlines the entire process from check-in to check-out. By automating these interactions, Helix empowers you to concentrate on essential tasks such as promoting additional services, encouraging positive reviews, and enhancing transient occupancy rates. Ultimately, this innovative solution not only enriches the guest experience but also drives operational efficiency for hospitality staff.
Description
Helix is an innovative cloud-based management system designed for secondary and composite schools across New Zealand. It consolidates various aspects of student management, including attendance tracking, assessment, NCEA reporting, scheduling, communication, and payment processing into a single, integrated platform, eliminating the inefficiencies caused by duplicated data entry and disconnected applications that hinder school administration. This comprehensive system provides leadership teams with real-time insights into student attendance, performance, and engagement; teachers can easily take attendance and view student records from any device; and caregivers have access to reports, attendance information, and payment options through the user-friendly Helix app. Furthermore, Helix ensures secure data sharing with over 200 external systems via API connections, such as Xero and Ezypay, enhancing its functionality. The platform is hosted in an ISO 27001 certified data center and meets the standards set by the Safer Technologies 4 Schools framework. Developed by MUSAC Ltd, Helix draws on over thirty years of experience in providing support to New Zealand educational institutions, ensuring it meets the unique needs of schools in the region. This system represents a significant leap forward in streamlining school management processes and improving overall efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MicroMetrics
Founded
2013
Country
Canada
Website
micrometrics.com/hospitality/
Vendor Details
Company Name
MUSAC Ltd
Country
New Zealand
Website
www.helixsms.co.nz
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Student Information System
Attendance Tracking
No
Class Registration
No
Class Schedule
No
Classroom Management
No
Electronic Assignments & Tests
No
Financial Aid Management
No
Gradebook
No
Higher Education
No
Online Payments
No
Parent Portal
No
Progress Reports
No
