Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities.
More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.
Description
SmartHelio’s Autopilot is an innovative software platform designed to foresee faults, enhance operational uptime, and guide decision-making through AI-driven insights for solar energy facilities. Serving as a comprehensive resource for all solar stakeholders, it efficiently gathers, processes, and generates vital information to improve both operational and financial outcomes. The system is compatible with existing SCADA or CMS monitoring setups, swiftly extracts data like equipment specifications and reports, constructs a digital twin within minutes, and starts providing insights from the very first day without requiring any extra hardware. Utilizing AI algorithms, Autopilot meticulously analyzes real-time data from solar plants to uncover anomalies, pinpoint the origins of faults, identify issues throughout the facility, and forecast potential underperformance before it leads to significant financial losses. The Fault Dashboard is particularly useful as it not only predicts faults in real time but also localizes component malfunctions, measures associated losses, and prioritizes repair tasks for optimal efficiency. By integrating these advanced features, SmartHelio’s Autopilot ultimately empowers solar plants to operate more effectively and profitably.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helios CX
Founded
2025
Country
Peru
Website
www.cxhelios.com
Vendor Details
Company Name
SmartHelio
Founded
2019
Country
Switzerland
Website
smarthelio.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Solar
2D/3D Drawing
No
Analytics / Reporting
No
Bill of Materials
No
CMMS
No
Estimating
No
Field Service Management
No
PV Animation
No
Permitting
No
Preventive Maintenance
No
Proposal Management
No
Solar Design
No
Solar Maintenance Management
No
Solar Monitoring
No
Solar Project Management
No
Solar Sales / CRM
No