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Description
Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities.
More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.
Description
Isaphia presents Helios, a comprehensive exposure-management solution that seamlessly integrates External Attack Surface Management (EASM), Internal ASM, Cyber Threat Intelligence (CTI), and Cloud Security Posture Management (CSPM) into a singular, user-friendly dashboard.
The External ASM component continuously identifies and ranks every internet-facing asset you possess, even those that may have been overlooked. Meanwhile, Internal ASM employs lightweight collectors to reveal the systems that can be accessed behind the firewall, highlighting legacy systems that could be targeted by intruders. With CTI being asset-aware, every threat indicator is correlated with your actual inventory, ensuring you are not overwhelmed with a deluge of irrelevant IOCs. Additionally, CSPM monitors and identifies misconfigurations, identity vulnerabilities, and compliance deviations across major cloud platforms such as AWS, Azure, and GCP.
Developed by the experts at Isaphia Security, including penetration testers and red team professionals, Helios was created with a key question in mind: what tools do we prioritize when engaging in real-world scenarios? Users can opt to run the platform as a SaaS solution themselves or choose to have Isaphia's seasoned practitioners manage it on their behalf, providing flexible options for varying organizational needs. This versatility makes Helios not just a tool, but a strategic ally in cybersecurity.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$200/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helios CX
Founded
2025
Country
Peru
Website
www.cxhelios.com
Vendor Details
Company Name
Isaphia Security
Founded
2016
Country
Canada
Website
isaphia.com/helios
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
