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Description
Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities.
More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.
Description
Helios stands out as the ideal solution for the aerospace industry and is equally advantageous for various mechanical sectors, including machining, bar turning, assembly, and turning-milling. This ERP system effectively addresses the challenges faced by the aerospace field, such as order management, production control, electronic data interchange, and quality assurance, all while striving to enhance production efficiency. With features like development sheets, subcontractor and supplier approvals, and certifications, Helios guarantees complete traceability throughout the supply chain and manufacturing processes. The shift towards paperless documentation offers numerous benefits as it eliminates the need for physical materials. Beyond saving on direct printing costs, this transition enhances security, reliability, and management of workflow processes. In today’s fast-paced environment, it is crucial to utilize efficient and straightforward tools that allow for quick verification and analysis of information, empowering decision-makers to act promptly without requiring extensive technical expertise. Adopting such intuitive systems can significantly streamline operations and improve overall productivity within the organization.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helios CX
Founded
2025
Country
Peru
Website
www.cxhelios.com
Vendor Details
Company Name
Forterro
Founded
2012
Country
United Kingdom
Website
www.helioserp.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Aviation
Accounting / Revenue Management
No
Aircraft Utilization
No
Boarding Management
No
CRM / Flight History
No
Check-in
No
Employee Management
No
Flight Crew Scheduling
No
Flight Scheduling / Dispatch
No
Fuel Management
No
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Lot Costing / Leasing Management
No
Maintenance Management
No
Pilot Management
No
Point of Sale
No
Time Tracking
No
Website / Online Ticketing
No
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
