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Description
Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities.
More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.
Description
Helios Data employs a distinctive algorithmic governance strategy that utilizes secure enclave technology safeguarded by digital contracts, monitored by algorithmic "fingerprints," to facilitate safe and efficient data analysis and processing. This innovative approach enables businesses that handle personal or sensitive information, along with their analytical partners, to safely resume and expand their data-driven analytical and monetization efforts in a cost-effective manner. By significantly reducing the risks associated with data sharing and usage, companies can also lower their expenses related to data monetization, all while enhancing the value derived from their enterprise's personal and sensitive data assets. This method revitalizes business models and uncovers new revenue opportunities that may have been stifled due to concerns over data protection and privacy. Additionally, the technology of digital contract governance introduces accuracy and real-time enforcement to what would typically be passive legal agreements or data processing contracts. The implementation of "confidential compute" secure enclave technology provides a robust guarantee of data-in-use protection, ensuring that no information can be leaked, lost, exposed, misused, or misdirected, thus bolstering trust in data handling practices. Overall, Helios Data's approach not only enhances security but also empowers organizations to harness their data’s full potential.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Databricks
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Helios CX
Founded
2025
Country
Peru
Website
www.cxhelios.com
Vendor Details
Company Name
Helios Data
Country
United States
Website
www.heliosdata.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
