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Description

The diversion of controlled substances can occur at any point within the pharmaceutical supply chain, with a significant prevalence in hospital pharmacies and healthcare settings. HelioMetrics Healthcare Rx Drug Diversion Analytics Software is designed to enhance the detection of drug diversion activities, streamline investigations, and minimize the financial repercussions associated with such diversions in the healthcare sector. Headlines frequently highlight the ongoing "opioid epidemic," showcasing widespread issues of healthcare professionals and pharmacists misappropriating these and other medications. In extreme instances, the actions of some healthcare workers have led to serious public health threats, including concerns regarding HIV and Hepatitis C transmission. Numerous cases have escalated into legal disputes, resulting in hospitals facing extensive lawsuits from former patients affected by this situation. Additionally, the consequences are compounded by significant fines imposed by the DEA, underscoring the gravity of the situation. The dangers posed by drug diversion extend beyond patient safety, presenting substantial financial challenges for healthcare organizations and necessitating immediate attention and action.

Description

Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities. More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

EPIC HRMS Yes 
MEDITECH BCA Yes 
Oracle Health Population Health Management Yes 

Integrations

EPIC HRMS No 
MEDITECH BCA No 
Oracle Health Population Health Management No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HelioMetrics

Country

United States

Website

heliometrics.net/solutions/healthcare-rx-drug-diversion-analytics-software/

Vendor Details

Company Name

Helios CX

Founded

2025

Country

Peru

Website

www.cxhelios.com

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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