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Average Ratings 13 Ratings

Total
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features
design
support

Average Ratings 223 Ratings

Total
ease
features
design
support

Description

Heimdal® Endpoint Detection and Response is our proprietary multi-solution service providing unique prevention, threat-hunting, and remediation capabilities. It combines the most advanced threat-hunting technologies in existence: Heimdal Next-Gen Antivirus, Heimdal Privileged Access Management, Heimdal Application Control, Heimdal Ransomware Encryption Protection, Heimdal Patch & Asset Management, and Heimdal Threat Prevention. With 6 modules working together seamlessly under one convenient roof, all within one agent and one platform, Heimdal Endpoint Detection and Response grants you access to all the essential cybersecurity layers your business needs to protect itself against both known and unknown online and insider threats. Our state-of-the-art product empowers you to quickly and effortlessly respond to sophisticated malware with stunning accuracy, protecting your digital assets and your reputation in the process as well.

Description

SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.

API Access

Has API Yes 

API Access

Has API No 

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Screenshots View All

Integrations

Autotask PSA Yes 
ConnectWise RMM Yes 
Guardz No 
HaloPSA Yes 
Hudu No 
ISL Light Remote Desktop No 
Konnectify No 
QuickBooks Online No 
ScalePad Lifecycle Manager No 
Splashtop Remote Access No 
TeamViewer No 
Xero No 

Integrations

Autotask PSA No 
ConnectWise RMM No 
Guardz Yes 
HaloPSA No 
Hudu Yes 
ISL Light Remote Desktop Yes 
Konnectify Yes 
QuickBooks Online Yes 
ScalePad Lifecycle Manager Yes 
Splashtop Remote Access Yes 
TeamViewer Yes 
Xero Yes 

Pricing Details

$0/month
Our products are available on a free trial basis for 30 days. Each module can also be purchased and used individually. Contact us for more information on pricing.
Free Trial Yes 
Free Version No 

Pricing Details

$79/tech/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Heimdal®

Founded

2014

Country

Denmark

Website

heimdalsecurity.com

Vendor Details

Company Name

SuperOps

Founded

2020

Country

United States

Website

www.superops.com

Product Features

Antivirus

Utilize the advanced capabilities of Heimdal’s exclusive Extended Threat Protection (XTP) engine through a cutting-edge endpoint security solution crafted for unparalleled identification of complex digital dangers. Safeguard your organization from ransomware, concealed backdoors, rootkits, brute-force intrusions, stealthy malware, and beyond.

Application Control

Enhance the capabilities of your system administrators and users with App Control. Select from a variety of criteria such as file location, publisher, certificate, vendor name, software title, MD5 hash, and additional options to easily permit or restrict application launches. Gain mastery over your system according to your preferences.

Application Security

Analytics / Reporting Yes 
Open Source Component Monitoring No 
Source Code Analysis No 
Third-Party Tools Integration No 
Training Resources No 
Vulnerability Detection Yes 
Vulnerability Remediation Yes 

Cybersecurity

Strengthen your cybersecurity and IT departments with Heimdal's integrated platform, designed to combat the latest threats and offer extensive protection on various levels. Whether it's safeguarding endpoints, networks, emails, or identities, Heimdal ensures robust defense with its superior detection and response features.

AI / Machine Learning Yes 
Behavioral Analytics Yes 
Endpoint Management Yes 
IOC Verification Yes 
Incident Management Yes 
Tokenization No 
Vulnerability Scanning Yes 
Whitelisting / Blacklisting Yes 

Data Loss Prevention

Compliance Reporting Yes 
Incident Management No 
Policy Management Yes 
Sensitive Data Identification No 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

DNS Security

Harnessing the strength of cybercrime insights, cutting-edge machine learning, and AI-driven defense mechanisms, Heimdal DNS Security Endpoint offers unmatched precision in safeguarding your organization against potential dangers. Safeguard your enterprise and maintain an advantage over threats with our innovative DNS security solution.

Email Security

Our state-of-the-art protection system offers robust defense against phishing, ransomware, and the ever-changing landscape of email threats. Seamlessly integrating with your current infrastructure, our solution fortifies your security measures, whether implemented in the cloud or on-site.

Anti Spam Yes 
Anti Virus Yes 
Email Attachment Protection Yes 
Encryption Yes 
Policy Management Yes 
Quarantine Yes 
Reporting/Analytics Yes 
Whitelisting / Blacklisting Yes 

Endpoint Detection and Response (EDR)

Heimdal Endpoint Detection and Response serves as a formidable cybersecurity solution that continuously observes, evaluates, and reacts to threats as they occur. Utilizing sophisticated detection methods and preemptive incident management features, it offers strong safeguarding for your organization's endpoints, facilitating prompt threat neutralization and reducing the risk of significant harm.

Behavioral Analytics Yes 
Blacklisting/Whitelisting Yes 
Continuous Monitoring Yes 
Malware/Anomaly Detection Yes 
Prioritization Yes 
Remediation Management Yes 
Root Cause Analysis Yes 

Endpoint Management

Heimdal Endpoint Detection and Response is an advanced security solution designed to continuously oversee, evaluate, and react to threats as they occur. Utilizing sophisticated detection methods and proactive measures for incident management, it offers strong defense for your organization's endpoints, facilitating prompt threat resolution and reducing the risk of damage.

Endpoint Privilege Management

Boost your security measures, optimize privilege oversight, and maintain adherence to regulations with our PAM solutions designed for autopilot readiness. Our offerings include Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.

Endpoint Protection

Heimdal Endpoint Detection and Response is an advanced security solution designed to continuously observe, evaluate, and react to threats as they occur. Utilizing sophisticated detection techniques alongside proactive incident management features, it delivers strong safeguarding for your organization's endpoints, enabling prompt threat resolution and reducing the risk of significant harm.

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics Yes 
Device Management Yes 
Encryption Yes 
Signature Matching Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

Extended Detection and Response (XDR)

By utilizing Heimdal XDR, you can simplify the management of various security tools and enjoy the reassurance that comes from a holistic and unified strategy for cybersecurity.

Firewall

Alerts / Notifications No 
Application Visibility / Control No 
Automated Testing No 
Intrusion Prevention No 
LDAP Integration No 
Physical / Virtual Environment No 
Sandbox / Threat Simulation No 
Threat Identification No 

Incident Response

Attack Behavior Analytics Yes 
Automated Remediation Yes 
Compliance Reporting Yes 
Forensic Data Retention Yes 
Incident Alerting Yes 
Incident Database No 
Incident Logs Yes 
Incident Reporting Yes 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation Yes 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence Yes 
Timeline Analysis Yes 
Workflow Automation Yes 
Workflow Management Yes 

IT Asset Management

Having full transparency and detailed oversight of your entire software collection ensures that you won't have to stress about overlooking an important update ever again.

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking No 
IP Protection No 
Internet Usage Monitoring No 
Intrusion Detection System No 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning No 
Web Threat Management No 
Web Traffic Reporting No 

Managed Detection and Response (MDR)

Enhance your security return on investment by utilizing Heimdal MXDR—our budget-friendly offerings deliver top-tier protection for enterprises without requiring extra personnel or infrastructure.

MSP

Heimdal provides tailored security solutions designed to elevate your MSP service portfolio. Partner with us to offer a wide-ranging, efficient, and cohesive approach to cybersecurity services.

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) Yes 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Detection and Response (NDR)

Strengthen your network with an integrated AI defense system designed to effectively search for, thwart, identify, and address any threat, no matter how sophisticated. The Heimdal DNS Security Network equips you with the tools to take charge of your BYOD policies and safeguard every device used by your users, all from one cohesive and user-friendly platform.

Patch Management

Achieve optimal results with a streamlined patch management system designed for IT experts. Seamlessly deploy and update software around the clock, every day of the year, from any location globally, and customize your schedule to suit your needs.

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

Privileged Access Management

Boost your security measures, simplify privilege oversight, and maintain adherence to regulations with our autopilot-capable Privileged Access Management (PAM) solutions. This includes Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.

Application Access Control Yes 
Behavioral Analytics Yes 
Credential Management No 
Endpoint Management Yes 
For MSPs Yes 
Granular Access Controls Yes 
Least Privilege Yes 
Multifactor Authentication Yes 
Password Management No 
Policy Management Yes 
Remote Access Management Yes 
Threat Intelligence Yes 
User Activity Monitoring Yes 

Ransomware Protection

Introducing our cutting-edge anti-ransomware encryption technology—an innovative solution that operates entirely without signatures. This state-of-the-art product safeguards your devices from harmful encryption efforts associated with ransomware attacks. Ensure the safety of your endpoints and network by defending against even the most sophisticated ransomware threats, continuously and in real-time.

Remote Desktop

Elevate your efficiency with Heimdal’s Remote Desktop solution. Tailored for hybrid businesses, IT specialists, and managed service providers, our cutting-edge technology simplifies your remote access requirements. Wave goodbye to complicated configurations and embrace seamless connectivity.

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake Yes 
User Management Yes 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access No 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management No 

SIEM

The Heimdal Threat-Hunting and Action Center equips security teams with a sophisticated perspective focused on threats and risks throughout their entire IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.

Application Security No 
Behavioral Analytics Yes 
Compliance Reporting No 
Endpoint Management Yes 
File Integrity Monitoring No 
Forensic Analysis Yes 
Log Management Yes 
Network Monitoring Yes 
Real Time Monitoring Yes 
Threat Intelligence Yes 
User Activity Monitoring Yes 

Threat Hunting

The Heimdal Threat-Hunting and Action Center equips security teams with a comprehensive, risk-focused perspective of their complete IT environment, delivering detailed telemetry from endpoints and networks to facilitate rapid decision-making.

Threat Intelligence

The Heimdal Threat-Hunting and Action Center equips security teams with a sophisticated, risk-focused perspective of their complete IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.

Vulnerability Management

Consolidate updates for Microsoft Windows, Apple MacOS, Linux Ubuntu, and various other platforms into one comprehensive patch and asset management system. Gain in-depth visibility into vulnerabilities categorized by severity, CVE, and classification, irrespective of the operating system. Seamlessly install, deploy, and distribute both security and non-security updates across any system, at any location, and at any time, all while avoiding compatibility challenges.

Asset Discovery Yes 
Asset Tagging Yes 
Network Scanning Yes 
Patch Management Yes 
Policy Management Yes 
Prioritization Yes 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning No 

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Project Management

Bug Tracking No 
Issue Management No 
Milestone Tracking No 
Percent-Complete Tracking No 
Portfolio Management No 
Prioritization No 
Product Roadmapping No 
Requirements Management No 
Resource Management No 
Status Tracking No 
Supports Agile No 
Supports Scrum No 
Task Management No 
Testing / QA Management No 
Time & Expense Tracking No 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches No 
Dashboard Yes 
Network Wide Management No 
Patch Prioritization Yes 
Patch Testing No 
Remote Access/Control Yes 
Vulnerability Scanning No 

Policy Management

Approval Process Control No 
Attestation No 
Audit Trails No 
Policy Creation No 
Policy Library No 
Policy Metadata Management No 
Policy Training No 
Reporting / Analytics No 
Version Control No 
Workflow Management No 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management Yes 
Portfolio Management No 
Project Management Yes 
Proposal Generation Yes 
Quote Management No 
Resource Management No 
Time & Expense Tracking Yes 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

System Monitoring

Alerts / Notifications No 
Antivirus Management No 
Data Backup / Recovery No 
Device Monitoring No 
Inventory Management No 
Patch Management No 
Policy-based Automation No 
Remote Monitoring Yes 
Reporting / Analytics No 
Risk Analysis No 
Server Monitoring No 
Service Configuration Management No 

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