Average Ratings 13 Ratings

Total
ease
features
design
support

Average Ratings 76 Ratings

Total
ease
features
design
support

Description

Heimdal® Endpoint Detection and Response is our proprietary multi-solution service providing unique prevention, threat-hunting, and remediation capabilities. It combines the most advanced threat-hunting technologies in existence: Heimdal Next-Gen Antivirus, Heimdal Privileged Access Management, Heimdal Application Control, Heimdal Ransomware Encryption Protection, Heimdal Patch & Asset Management, and Heimdal Threat Prevention. With 6 modules working together seamlessly under one convenient roof, all within one agent and one platform, Heimdal Endpoint Detection and Response grants you access to all the essential cybersecurity layers your business needs to protect itself against both known and unknown online and insider threats. Our state-of-the-art product empowers you to quickly and effortlessly respond to sophisticated malware with stunning accuracy, protecting your digital assets and your reputation in the process as well.

Description

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HaloPSA Yes 
AuthPoint No 
Autotask PSA Yes 
Blotout No 
Campaign Monitor No 
Cayzu No 
ConnectWise Cybersecurity Management No 
ConnectWise PSA No 
ConnectWise RMM Yes 
Freshdesk No 
Freshservice No 
Incident IQ No 
LiveChat No 
Meltano No 
OpenVoice No 
Salesforce Agentforce Service No 
ServiceNow No 
SolarWinds Service Desk No 
SysAid No 
Zendesk No 

Integrations

HaloPSA Yes 
AuthPoint Yes 
Autotask PSA No 
Blotout Yes 
Campaign Monitor Yes 
Cayzu Yes 
ConnectWise Cybersecurity Management Yes 
ConnectWise PSA Yes 
ConnectWise RMM No 
Freshdesk Yes 
Freshservice Yes 
Incident IQ Yes 
LiveChat Yes 
Meltano Yes 
OpenVoice Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
SolarWinds Service Desk Yes 
SysAid Yes 
Zendesk Yes 

Pricing Details

$0/month
Our products are available on a free trial basis for 30 days. Each module can also be purchased and used individually. Contact us for more information on pricing.
Free Trial Yes 
Free Version No 

Pricing Details

$109 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Heimdal®

Founded

2014

Country

Denmark

Website

heimdalsecurity.com

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/rescue

Product Features

Antivirus

Utilize the advanced capabilities of Heimdal’s exclusive Extended Threat Protection (XTP) engine through a cutting-edge endpoint security solution crafted for unparalleled identification of complex digital dangers. Safeguard your organization from ransomware, concealed backdoors, rootkits, brute-force intrusions, stealthy malware, and beyond.

Application Control

Enhance the capabilities of your system administrators and users with App Control. Select from a variety of criteria such as file location, publisher, certificate, vendor name, software title, MD5 hash, and additional options to easily permit or restrict application launches. Gain mastery over your system according to your preferences.

Application Security

Analytics / Reporting Yes 
Open Source Component Monitoring No 
Source Code Analysis No 
Third-Party Tools Integration No 
Training Resources No 
Vulnerability Detection Yes 
Vulnerability Remediation Yes 

Cybersecurity

Strengthen your cybersecurity and IT departments with Heimdal's integrated platform, designed to combat the latest threats and offer extensive protection on various levels. Whether it's safeguarding endpoints, networks, emails, or identities, Heimdal ensures robust defense with its superior detection and response features.

AI / Machine Learning Yes 
Behavioral Analytics Yes 
Endpoint Management Yes 
IOC Verification Yes 
Incident Management Yes 
Tokenization No 
Vulnerability Scanning Yes 
Whitelisting / Blacklisting Yes 

Data Loss Prevention

Compliance Reporting Yes 
Incident Management No 
Policy Management Yes 
Sensitive Data Identification No 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

DNS Security

Harnessing the strength of cybercrime insights, cutting-edge machine learning, and AI-driven defense mechanisms, Heimdal DNS Security Endpoint offers unmatched precision in safeguarding your organization against potential dangers. Safeguard your enterprise and maintain an advantage over threats with our innovative DNS security solution.

Email Security

Our state-of-the-art protection system offers robust defense against phishing, ransomware, and the ever-changing landscape of email threats. Seamlessly integrating with your current infrastructure, our solution fortifies your security measures, whether implemented in the cloud or on-site.

Anti Spam Yes 
Anti Virus Yes 
Email Attachment Protection Yes 
Encryption Yes 
Policy Management Yes 
Quarantine Yes 
Reporting/Analytics Yes 
Whitelisting / Blacklisting Yes 

Endpoint Detection and Response (EDR)

Heimdal Endpoint Detection and Response serves as a formidable cybersecurity solution that continuously observes, evaluates, and reacts to threats as they occur. Utilizing sophisticated detection methods and preemptive incident management features, it offers strong safeguarding for your organization's endpoints, facilitating prompt threat neutralization and reducing the risk of significant harm.

Behavioral Analytics Yes 
Blacklisting/Whitelisting Yes 
Continuous Monitoring Yes 
Malware/Anomaly Detection Yes 
Prioritization Yes 
Remediation Management Yes 
Root Cause Analysis Yes 

Endpoint Management

Heimdal Endpoint Detection and Response is an advanced security solution designed to continuously oversee, evaluate, and react to threats as they occur. Utilizing sophisticated detection methods and proactive measures for incident management, it offers strong defense for your organization's endpoints, facilitating prompt threat resolution and reducing the risk of damage.

Endpoint Privilege Management

Boost your security measures, optimize privilege oversight, and maintain adherence to regulations with our PAM solutions designed for autopilot readiness. Our offerings include Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.

Endpoint Protection

Heimdal Endpoint Detection and Response is an advanced security solution designed to continuously observe, evaluate, and react to threats as they occur. Utilizing sophisticated detection techniques alongside proactive incident management features, it delivers strong safeguarding for your organization's endpoints, enabling prompt threat resolution and reducing the risk of significant harm.

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics Yes 
Device Management Yes 
Encryption Yes 
Signature Matching Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

Extended Detection and Response (XDR)

By utilizing Heimdal XDR, you can simplify the management of various security tools and enjoy the reassurance that comes from a holistic and unified strategy for cybersecurity.

Firewall

Alerts / Notifications No 
Application Visibility / Control No 
Automated Testing No 
Intrusion Prevention No 
LDAP Integration No 
Physical / Virtual Environment No 
Sandbox / Threat Simulation No 
Threat Identification No 

Incident Response

Attack Behavior Analytics Yes 
Automated Remediation Yes 
Compliance Reporting Yes 
Forensic Data Retention Yes 
Incident Alerting Yes 
Incident Database No 
Incident Logs Yes 
Incident Reporting Yes 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation Yes 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence Yes 
Timeline Analysis Yes 
Workflow Automation Yes 
Workflow Management Yes 

IT Asset Management

Having full transparency and detailed oversight of your entire software collection ensures that you won't have to stress about overlooking an important update ever again.

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking No 
IP Protection No 
Internet Usage Monitoring No 
Intrusion Detection System No 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning No 
Web Threat Management No 
Web Traffic Reporting No 

Managed Detection and Response (MDR)

Enhance your security return on investment by utilizing Heimdal MXDR—our budget-friendly offerings deliver top-tier protection for enterprises without requiring extra personnel or infrastructure.

MSP

Heimdal provides tailored security solutions designed to elevate your MSP service portfolio. Partner with us to offer a wide-ranging, efficient, and cohesive approach to cybersecurity services.

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) Yes 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Detection and Response (NDR)

Strengthen your network with an integrated AI defense system designed to effectively search for, thwart, identify, and address any threat, no matter how sophisticated. The Heimdal DNS Security Network equips you with the tools to take charge of your BYOD policies and safeguard every device used by your users, all from one cohesive and user-friendly platform.

Patch Management

Achieve optimal results with a streamlined patch management system designed for IT experts. Seamlessly deploy and update software around the clock, every day of the year, from any location globally, and customize your schedule to suit your needs.

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

Privileged Access Management

Boost your security measures, simplify privilege oversight, and maintain adherence to regulations with our autopilot-capable Privileged Access Management (PAM) solutions. This includes Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.

Application Access Control Yes 
Behavioral Analytics Yes 
Credential Management No 
Endpoint Management Yes 
For MSPs Yes 
Granular Access Controls Yes 
Least Privilege Yes 
Multifactor Authentication Yes 
Password Management No 
Policy Management Yes 
Remote Access Management Yes 
Threat Intelligence Yes 
User Activity Monitoring Yes 

Ransomware Protection

Introducing our cutting-edge anti-ransomware encryption technology—an innovative solution that operates entirely without signatures. This state-of-the-art product safeguards your devices from harmful encryption efforts associated with ransomware attacks. Ensure the safety of your endpoints and network by defending against even the most sophisticated ransomware threats, continuously and in real-time.

Remote Desktop

Elevate your efficiency with Heimdal’s Remote Desktop solution. Tailored for hybrid businesses, IT specialists, and managed service providers, our cutting-edge technology simplifies your remote access requirements. Wave goodbye to complicated configurations and embrace seamless connectivity.

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake Yes 
User Management Yes 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access No 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management No 

SIEM

The Heimdal Threat-Hunting and Action Center equips security teams with a sophisticated perspective focused on threats and risks throughout their entire IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.

Application Security No 
Behavioral Analytics Yes 
Compliance Reporting No 
Endpoint Management Yes 
File Integrity Monitoring No 
Forensic Analysis Yes 
Log Management Yes 
Network Monitoring Yes 
Real Time Monitoring Yes 
Threat Intelligence Yes 
User Activity Monitoring Yes 

Threat Hunting

The Heimdal Threat-Hunting and Action Center equips security teams with a comprehensive, risk-focused perspective of their complete IT environment, delivering detailed telemetry from endpoints and networks to facilitate rapid decision-making.

Threat Intelligence

The Heimdal Threat-Hunting and Action Center equips security teams with a sophisticated, risk-focused perspective of their complete IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.

Vulnerability Management

Consolidate updates for Microsoft Windows, Apple MacOS, Linux Ubuntu, and various other platforms into one comprehensive patch and asset management system. Gain in-depth visibility into vulnerabilities categorized by severity, CVE, and classification, irrespective of the operating system. Seamlessly install, deploy, and distribute both security and non-security updates across any system, at any location, and at any time, all while avoiding compatibility challenges.

Asset Discovery Yes 
Asset Tagging Yes 
Network Scanning Yes 
Patch Management Yes 
Policy Management Yes 
Prioritization Yes 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management No 
Remote Control Yes 
Screen Capture No 
Screen Mirroring Yes 
Screen Recording Yes 

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