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Description
Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team.
You write playbooks in plain language to control what gets resolved automatically and what gets escalated.
The architecture splits LLM reasoning from action execution.
When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring.
Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders.
Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source).
EU-hosted on DigitalOcean, Ireland and Amsterdam regions. Self-hosted deployment is an option.
AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual.
From €50/month. 30-day free trial, no credit card required.
Description
ip·Solis is a self-hosted IT asset lifecycle and self-service automation platform that runs entirely on your own infrastructure — Docker Compose, on-prem or air-gapped, with no telemetry and no vendor cloud. End users request VDIs, shared desktops, applications, licenses or any catalog item through a self-service portal; once approved, chained PowerShell 7 runbooks execute the real provisioning against Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere. Identity uses generic OpenID Connect — Entra ID, Okta, Ping, Google, Keycloak or any compliant IdP — alongside on-prem AD/LDAP. Approvals support manager sign-off, multi-approver quorums, conditional rules, data-classification routing (PII/PHI/PCI) and out-of-office delegation. Governance is built in: access certification campaigns (ISO 27001/SOX/PCI), an append-only audit log, SIEM streaming to Splunk and Microsoft Sentinel, SCIM 2.0 plus HR-webhook leaver automation (Workday, SAP SuccessFactors, MS Graph), and external secret management (HashiCorp Vault, CyberArk, Azure Key Vault, AWS Secrets Manager). A REST API with Swagger, five-tier RBAC and scoped API tokens make it automation-friendly. Source-available: free for private use and 30-day evaluation; any organizational use — including public-sector and non-profit — requires a commercial license.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AWS Secrets Manager
No
Active Directory
No
Azure Key Vault
No
CyberArk Conjur
No
Google Workspace
No
HubSpot CRM
Yes
Keycloak
No
Magento
Yes
Microsoft Sentinel
No
Okta
No
Integrations
AWS Secrets Manager
Yes
Active Directory
Yes
Azure Key Vault
Yes
CyberArk Conjur
Yes
Google Workspace
Yes
HubSpot CRM
No
Keycloak
Yes
Magento
No
Microsoft Sentinel
Yes
Okta
Yes
Pricing Details
€50/month
30-day free trial. No credit card required.
Free Trial
Yes
Free Version
No
Pricing Details
From €1,488/year (free up to 2
ip·Solis is source-available under the XenPool Commercial Source License — not open source. Free for productive use with up to 25 active users, including commercial use (plus private use, 30-day evaluation and non-productive research/teaching); no license file required. Above 25 active users a commercial license applies, in volume bands: 26–75 users €1,488/year, 76–250 users €2,988/year, larger volumes on request. Self-hosted via Docker Compose; B2B only.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hay.chat
Founded
2025
Country
Portugal
Website
hay.chat
Vendor Details
Company Name
XenPool GmbH
Founded
2013
Country
Germany
Website
www.ipsolis.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
No
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
Yes
Supplier Management
No
