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Description
Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team.
You write playbooks in plain language to control what gets resolved automatically and what gets escalated.
The architecture splits LLM reasoning from action execution.
When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring.
Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders.
Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source).
EU-hosted on DigitalOcean, Ireland and Amsterdam regions. Self-hosted deployment is an option.
AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual.
From €50/month. 30-day free trial, no credit card required.
Description
Roomote functions as a cloud-based coding assistant designed to operate your true development environment, ensuring the accuracy of its outputs, conducting code reviews using distinct models, and delivering pull requests complete with real-time previews for user endorsement. It offers the flexibility to be self-hosted or operated within a secure, single-tenant cloud environment, empowering teams to maintain control over their code, prompts, tools, models, and overall infrastructure. Users can initiate tasks via various platforms, including the web, Slack, Microsoft Teams, Telegram, or Discord, without the need for any local installation, and it supports the execution of multiple tasks simultaneously. Each operation is managed through specialized roles that handle routing, exploration, planning, coding, and review processes, allowing users to select different models for each task or integrate their own API keys and local models. Roomote ensures the actual application is executed before marking tasks as complete, can set up the necessary database state for review purposes, and offers verification through various formats such as screenshots, videos, or live previews of pull requests. This comprehensive approach not only streamlines the development workflow but also enhances collaboration among team members and fosters a more efficient coding environment.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Discord
No
Grafana Cloud
No
Granola
No
Jira
No
Linear
No
Magento
Yes
Microsoft Teams
No
Neon
No
Pylon
No
Resend
No
Integrations
Discord
Yes
Grafana Cloud
Yes
Granola
Yes
Jira
Yes
Linear
Yes
Magento
No
Microsoft Teams
Yes
Neon
Yes
Pylon
Yes
Resend
Yes
Pricing Details
€50/month
30-day free trial. No credit card required.
Free Trial
Yes
Free Version
No
Pricing Details
$249 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hay.chat
Founded
2025
Country
Portugal
Website
hay.chat
Vendor Details
Company Name
Roomote
Founded
2025
Country
United States
Website
roomote.dev/
Product Features
Chatbot
Call to Action
No
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes