Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Harmony is a smart chatbot solution that seamlessly directs website visitors to relevant content, collects lead information, and connects discussions to the right team members. This service is enhanced by our collaboration with Drift in higher education. Always available and ready to assist, Harmony ensures that your website effectively represents your institution. Mongoose’s Harmony solution provides your site with a voice that operates around the clock. Staff members can engage in live chats when possible, or the bot can handle inquiries to help visitors find the information they need. Additionally, you have the option to personalize the branding to reflect your school's identity. It efficiently connects visitors to the right department or individual through targeted questions. Multiple team members can participate in a chat, and notification alerts keep track of visitor inquiries. Furthermore, when it’s time to transition to a more personal interaction, visitors can easily schedule meetings with staff directly through the bot, making the entire process feel seamless and intuitive. This capability not only enhances visitor experience but also streamlines communication within your institution.
Description
SureShip® is an end-to-end shipping automation solution designed exclusively for users of Infor CloudSuite Industrial (SyteLine) ERP. The platform tightly integrates shipping and fulfillment processes directly into the ERP, removing the need for third-party shipping tools or manual data transfers. SureShip® connects seamlessly with major parcel and LTL carriers, enabling real-time rate comparisons, shipment execution, and tracking from a single interface. Its predictive packaging and rate-shopping capabilities help businesses select the most cost-effective shipping options before orders are released. The system provides instant visibility into freight costs, revenue, and shipment status across the organization. Because SureShip® is built using SyteLine’s native Mongoose™ framework, it delivers reliable performance and consistent data integrity. Automated tracking updates and notifications improve communication with customers and internal teams. The platform supports both on-premise and cloud deployments to match different IT strategies. Manufacturers benefit from reduced fulfillment workloads and faster order processing times. Overall, SureShip® delivers measurable ROI by streamlining warehouse, finance, and customer service operations.
API Access
Has API
No
API Access
Has API
No
Integrations
wolfSSL
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mongoose
Founded
2014
Country
United States
Website
www.mongooseresearch.com
Vendor Details
Company Name
Decision Resources
Founded
1978
Country
United States
Website
www.decision.com/software/sureship/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
No
On-Screen Chats
Yes
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes