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Description

A powerful data analysis and visualization platform specifically designed for market research data. Harmoni can do it all, from data processing to analysis, reporting and visualization, as well as distribution, alerts and distribution. Spend less time processing data and more time analysing it. Harmoni automates your job. Harmoni makes it easy to share valuable and actionable insights with stakeholders. Although market research budgets are shrinking in number, expectations are increasing. Harmoni allows you to slice and dice data as the questions are asked. Harmoni allows you to combine multiple data sources into one usable set. Harmoni supports many data sources including IBM SPSS®, SQL and Microsoft Excel, CSV, tab delimited files, Dimensions and more. Harmoni is integrated with popular market research platforms such as Voxco and FocusVision Decipher.

Description

Harmony is a smart chatbot solution that seamlessly directs website visitors to relevant content, collects lead information, and connects discussions to the right team members. This service is enhanced by our collaboration with Drift in higher education. Always available and ready to assist, Harmony ensures that your website effectively represents your institution. Mongoose’s Harmony solution provides your site with a voice that operates around the clock. Staff members can engage in live chats when possible, or the bot can handle inquiries to help visitors find the information they need. Additionally, you have the option to personalize the branding to reflect your school's identity. It efficiently connects visitors to the right department or individual through targeted questions. Multiple team members can participate in a chat, and notification alerts keep track of visitor inquiries. Furthermore, when it’s time to transition to a more personal interaction, visitors can easily schedule meetings with staff directly through the bot, making the entire process feel seamless and intuitive. This capability not only enhances visitor experience but also streamlines communication within your institution.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel Yes 
Microsoft PowerPoint Yes 
Qualtrics XM Platform Yes 
Voxco Survey Platform Yes 
wolfSSL No 

Integrations

Microsoft Excel No 
Microsoft PowerPoint No 
Qualtrics XM Platform No 
Voxco Survey Platform No 
wolfSSL Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infotools

Founded

1990

Country

New Zealand

Website

www.infotools.com

Vendor Details

Company Name

Mongoose

Founded

2014

Country

United States

Website

www.mongooseresearch.com

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) Yes 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing Yes 
Predictive Analytics Yes 
Regression Analysis Yes 
Sentiment Analysis Yes 
Statistical Modeling Yes 
Text Analytics Yes 

Data Visualization

Analytics Yes 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery Yes 

Insight Engines

AI / Machine Learning Yes 
Augmented Analytics Yes 
Data Aggregation Yes 
Data Classification Yes 
Data Extraction No 
Data Source Connectors No 
Full Text Search Yes 
Intent Recognition No 
Multiple Data Sources Yes 
Search / Filter Yes 
Sentiment Analysis Yes 

Market Research

Benchmarking No 
Compensation Management No 
Data Management Yes 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis Yes 
Survey Management No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel No 
On-Screen Chats Yes 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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