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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Harbour Assist consolidates customer relations, communications, asset management, invoicing, and reporting into a single, user-friendly solution. This platform is favored by boutique marinas, large leisure organizations, commercial harbors, and local governments alike. Whether inland or coastal, its reach spans the globe. It is designed for use in offices, on the docks, and out on the water. Clients report that Harbour Assist enables them to operate more effectively, enhance customer service, and boost their cash flow. Additionally, boat owners appreciate the online self-service portal for secure payments and account management. Thriving businesses benefit from real-time data access, effective communication, adaptability, and seamless customer interactions. Harbour Assist provides all essential tools for success within one comprehensive package. There are no hidden fees, additional charges for seasonal staff, or costs for altering marina configurations. Experience unparalleled freedom with unlimited users, accounts, transactions, data, and emails, allowing your business to thrive without constraints. Ultimately, Harbour Assist empowers users to focus on growth and customer satisfaction without unnecessary hurdles.

Description

Establish knowledge bases and utilize self-service tools to assist your users during challenging moments, or opt for live chat and email communication to enhance support. With IOdesk, you can alleviate your team's support burden while simultaneously improving user satisfaction. This platform equips you with all the necessary tools to engage and assist your clients effectively. Thanks to our self-service chat feature, contact forms, and email options, your customers will no longer face delays waiting for a representative to provide assistance. While many ticket systems on the market tend to be either overly complicated or prohibitively priced, IOdesk stands out by being user-friendly and quick to implement—allowing you to get started in mere minutes! Selecting a suitable package has never been easier; simply choose one that matches your company's size without the hassle of confusing pricing models or features hidden behind additional costs. Experience the seamless integration of support services that IOdesk offers, making customer interactions smoother than ever before.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Harbour Assist

Founded

2014

Country

United Kingdom

Website

www.harbourassist.com

Vendor Details

Company Name

Xenolith

Founded

2018

Country

Sweden

Website

www.iodesk.net

Product Features

Marine

Accounting Management No 
Ballast Table No 
Barcodes No 
Boat Maintenance No 
Manufacturing/Supplier Pricebooks No 
Marina Management Yes 
Maritime Crew Management No 
Routing No 
Scheduling No 
Storage Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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