Average Ratings 2 Ratings
Average Ratings 223 Ratings
Description
HappyFox is a cloud-centric platform for managing customer support, specifically crafted to empower businesses of all scales to enhance their customer satisfaction levels. Boasting a fully customizable interface that is mobile-compatible and supports multiple languages, HappyFox enables users to effortlessly connect with their preferred third-party applications. This is truly an exemplary representation of top-tier software in its field.
Description
SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
Yes
Dialpad Connect
Yes
Hudu
No
Insightly
Yes
Jira Work Management
Yes
Mailchimp
Yes
Microsoft Teams
Yes
Olark
Yes
Pipedrive
Yes
QuickBooks Online
No
Integrations
Aircall
No
Dialpad Connect
No
Hudu
Yes
Insightly
No
Jira Work Management
No
Mailchimp
No
Microsoft Teams
No
Olark
No
Pipedrive
No
QuickBooks Online
Yes
Pricing Details
$9/agent/month
Annual Pricing:
Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us
Monthly Pricing:
Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us
Unlimited Agents (Annual):
Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us
Monthly Pricing:
Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us
Unlimited Agents (Annual):
Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Free Trial
Yes
Free Version
No
Pricing Details
$79/tech/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HappyFox
Founded
2012
Country
United States
Website
www.happyfox.com
Vendor Details
Company Name
SuperOps
Founded
2020
Country
United States
Website
www.superops.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Project Management
Bug Tracking
No
Issue Management
No
Milestone Tracking
No
Percent-Complete Tracking
No
Portfolio Management
No
Prioritization
No
Product Roadmapping
No
Requirements Management
No
Resource Management
No
Status Tracking
No
Supports Agile
No
Supports Scrum
No
Task Management
No
Testing / QA Management
No
Time & Expense Tracking
No
IT Service
Contract Management
No
IT Asset Management
Yes
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Patch Management
Alerts/Notifications
Yes
Automatic Approval
Yes
Automatic Patch Deployment
Yes
Automatic Scans
Yes
Compliance Management
No
Custom Patches
No
Dashboard
Yes
Network Wide Management
No
Patch Prioritization
Yes
Patch Testing
No
Remote Access/Control
Yes
Vulnerability Scanning
No
Policy Management
Approval Process Control
No
Attestation
No
Audit Trails
No
Policy Creation
No
Policy Library
No
Policy Metadata Management
No
Policy Training
No
Reporting / Analytics
No
Version Control
No
Workflow Management
No
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
Yes
Portfolio Management
No
Project Management
Yes
Proposal Generation
Yes
Quote Management
No
Resource Management
No
Time & Expense Tracking
Yes
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
Yes
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
System Monitoring
Alerts / Notifications
No
Antivirus Management
No
Data Backup / Recovery
No
Device Monitoring
No
Inventory Management
No
Patch Management
No
Policy-based Automation
No
Remote Monitoring
Yes
Reporting / Analytics
No
Risk Analysis
No
Server Monitoring
No
Service Configuration Management
No
