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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Introducing HappyFox, an efficient solution for help desk and customer support management. Streamline your support operations and eliminate confusion by utilizing a comprehensive ticketing system, an informative self-service knowledge base, and interactive community forums. Effortlessly transform requests from email, phone, chat, and web into organized tickets. Delegate intricate and repetitive tasks to a sophisticated rules engine designed to optimize workflows. This ticketing system is capable of analyzing your support process data effectively. Customize fields, workflows, and tailor the support journey for each user. By implementing HappyFox Help Desk, you ensure a cohesive support experience for your clients, leading to enhanced customer loyalty and retention rates. It equips you with essential tools to grasp customer requirements and deliver timely, effective assistance. In today's fast-paced business environment, having customer service management software that fosters smooth communication between agents and clients is not just beneficial—it's essential for success.

Description

Support.cc is a one-stop helpdesk system from 500apps that provides faster and more useful support for your customers. It can improve customer service, increase productivity, increase customer satisfaction, and save time and money. It allows you to manage tickets and create a knowledge base within your customer support software. This will allow you to quickly take care of all your customers' needs. For $14.99 per user, subscribers have access to more than 37+ apps.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon SES No 
Brevo No 
Capsule Yes 
Easyflow Yes 
Gmail No 
Mailjet No 
Mixpanel Yes 
Pipedrive Yes 
Quickwork Yes 
SMTP Provider No 
Salesforce Yes 
Segment Yes 
SendGrid No 
Shift Yes 
Shopify Yes 
Slack Yes 
Stackreaction Yes 
WordPress Yes 
Wufoo Yes 
Zendesk Yes 

Integrations

Amazon SES Yes 
Brevo Yes 
Capsule No 
Easyflow No 
Gmail Yes 
Mailjet Yes 
Mixpanel No 
Pipedrive No 
Quickwork No 
SMTP Provider Yes 
Salesforce No 
Segment No 
SendGrid Yes 
Shift No 
Shopify No 
Slack No 
Stackreaction No 
WordPress No 
Wufoo No 
Zendesk No 

Pricing Details

$14.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$14.99 per month
One Pricing for 37+ Apps at just $14.99
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HappyFox

Founded

2012

Country

United States

Website

www.happyfox.com

Vendor Details

Company Name

500apps

Founded

2018

Country

United States

Website

support.cc/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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