Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Happy Schedule is a workforce management solution designed with a focus on human needs, specifically tailored for customer support teams. Optimize your scheduling to best fit your requirements and achieve your coverage targets without confining employees to fixed work hours, utilizing an intuitive interface that simplifies adjustments. Life's unpredictability is acknowledged, allowing you to maintain equilibrium with a system that adapts to unexpected changes and irregularities in scheduling. In a world where your workplace is decentralized, having an integrated calendar is essential to accommodate the workday for your remote team, regardless of when their day begins or ends. This flexibility ensures that all team members can stay aligned and productive, fostering a collaborative environment.
Description
TeamWork, built in HTML 5 is a comprehensive, configurable and 100% cloud-based Workforce Management System. It is provided as a hosted Software-as-a-Service product design, built and maintained by ScheduleSource, Inc.
TeamWork is accessible from anywhere, from any device. It provides exceptional ease of use, is highly collaborative and provides robust tools for staff planning, scheduling, change management, employee self-management, and reporting. An integrated time system with pay rules including attendance visibility in schedules provides continuous real-time access for clocking, timecards and payroll processing from anywhere.
TeamWork is a configurable roles-based system. That means that your enterprise administrators can create any number of schedule groups/locations, support any number of employees and system users, set up portal and functionality access controls as needed to optimize the system for your use.
TeamWork provides tools for:
Recruiting, Staff Forecasting, Scheduling, Auto scheduling, Shift bidding, Leave management/Attendance, Leave/PTO bidding, Time keeping, Collaboration/Notifications, Credentials, Compliance, Clients, Events and Appointments, Auditing schedules and Time and Integrations.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ADP Enterprise HR
No
Microsoft 365
No
Paylocity
No
UKG Pro
No
Integrations
ADP Enterprise HR
Yes
Microsoft 365
Yes
Paylocity
Yes
UKG Pro
Yes
Pricing Details
$5 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$5 per user per month
Enterprise pricing varies depending on the number of employees scheduled and the level of complexity configured to meet your schedule and time and attendance needs.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automattic
Founded
2005
Country
United States
Website
happy.tools/
Vendor Details
Company Name
ScheduleSource, Inc.
Founded
2000
Country
United States
Website
www.schedulesource.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Employee Scheduling
Appointment Management
No
Automated Scheduling
No
Calendar Management
No
Employee Database
No
Group Scheduling
No
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
No
Resource Management
No
Schedule Distribution
No
Scheduling
No
Shift Scheduling
No
Shift Swapping
No
Time Clock
No
Time Tracking
No
Vacation / Leave Tracking
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
Yes
Group Scheduling
Yes
Messaging
Yes
Mobile Access
Yes
Payroll Management
Yes
Reporting/Analytics
Yes
Resource Management
No
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
Yes
Automated Scheduling
Yes
Calendar Management
No
Class Scheduling
No
Employee Scheduling
Yes
Facility Scheduling
No
Group Scheduling
Yes
Interview Scheduling
Yes
Meeting Room Booking
No
Multi-Location
Yes
Online Scheduling
Yes
Payment Processing
No
Real-time Scheduling
Yes
Reservations
No
Resource Scheduling
No
Room Booking Management
No
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes