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Description
One-click exchange suggestions promote the idea of exchanges instead of refunds, leading to significant savings for customers, who typically save around 20% in their first year and receive a 10% guarantee. The in-person return process enhances customer satisfaction and contributes to increased lifetime value, while sustainable reverse logistics not only reduce costs but also align with consumer values. By utilizing returns software that intelligently recommends exchanges, retailers can retain more sales and offer customers the flexibility to return items through various convenient options—whether at over 700 Return Bars nationwide, in-store, or via mail. Moreover, by implementing bulk shipping and streamlined processing at strategically located bicoastal hubs, businesses can significantly reduce reverse logistics expenses. Many retailers find themselves overspending on conventional reverse logistics, yet by embracing in-person exchanges and bulk shipping, they can see an average savings of 20%. Research indicates that three-quarters of online shoppers consider returns the most frustrating aspect of their purchasing experience, and a staggering 87% are unlikely to return to a retailer after a difficult returns process. In stark contrast, customers of Happy Returns report that their most valuable patrons are those who engage in shopping, returning, and exchanging, showcasing the importance of a seamless returns process for customer loyalty and satisfaction. Ultimately, offering a positive returns experience transforms potential pain points into opportunities for lasting customer relationships.
Description
Returns management solutions tailored for retailers and brands.
RWMS combines the functionalities of a standard Warehouse Management System (WMS) with specialized features designed for handling returns, including processes like inspection, data wiping, refurbishment, and additional services.
Our integrated suite of software-driven returns management solutions ensures a smooth journey for products, starting from the moment they are returned and continuing through to their successful resale. Additionally, this comprehensive approach not only enhances efficiency but also maximizes the value recovered from returned items.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Canopy
Celigo
Extensiv Order Manager
FedEx Ship Manager
FenixCommerce
Flowspace
Klarna
Magento
OmniPanel
Integrations
BigCommerce
Canopy
Celigo
Extensiv Order Manager
FedEx Ship Manager
FenixCommerce
Flowspace
Klarna
Magento
OmniPanel
Pricing Details
$350 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PayPal
Country
United States
Website
happyreturns.com
Vendor Details
Company Name
goTRG
Founded
2008
Country
United States
Website
www.gotrg.com
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection