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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

One-click exchange suggestions promote the idea of exchanges instead of refunds, leading to significant savings for customers, who typically save around 20% in their first year and receive a 10% guarantee. The in-person return process enhances customer satisfaction and contributes to increased lifetime value, while sustainable reverse logistics not only reduce costs but also align with consumer values. By utilizing returns software that intelligently recommends exchanges, retailers can retain more sales and offer customers the flexibility to return items through various convenient options—whether at over 700 Return Bars nationwide, in-store, or via mail. Moreover, by implementing bulk shipping and streamlined processing at strategically located bicoastal hubs, businesses can significantly reduce reverse logistics expenses. Many retailers find themselves overspending on conventional reverse logistics, yet by embracing in-person exchanges and bulk shipping, they can see an average savings of 20%. Research indicates that three-quarters of online shoppers consider returns the most frustrating aspect of their purchasing experience, and a staggering 87% are unlikely to return to a retailer after a difficult returns process. In stark contrast, customers of Happy Returns report that their most valuable patrons are those who engage in shopping, returning, and exchanging, showcasing the importance of a seamless returns process for customer loyalty and satisfaction. Ultimately, offering a positive returns experience transforms potential pain points into opportunities for lasting customer relationships.

Description

M360 is a shopping center marketing solution that streamlines multichannel marketing execution. It delivers personalized messages to shoppers at the most important moments and provides easy reporting on KPIs that are important. M360 allows shopping centers to create more detailed shopper profiles, manage off property and proximity-based text messaging, and create automated messaging workflows - all from one platform. You can save time and money by managing your email and SMS marketing from one platform. This multi-channel approach will allow you to achieve exceptional database growth. Reach key tenants and increase sales by reaching shoppers when they are on property. This will allow you to reach them while they are most open to your messages. Automated messages that are triggered by shopper behavior can be delivered to shoppers automatically. This will allow for additional touchpoints and personalized experiences which increase shopper engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Celigo Yes 
Extensiv Order Manager Yes 
FedEx Ship Manager Yes 
FenixCommerce Yes 
Flip Yes 
Flowspace Yes 
Klarna Yes 
Magento Yes 
OmniPanel Yes 
Pandium Yes 
Pinch AI Yes 
ReturnGO Yes 
ReturnPro Yes 
ShipBob Yes 
ShipMonk Yes 
Shopify Yes 
Two Boxes Yes 
Tymely Yes 
UPS Ready Yes 

Integrations

BigCommerce No 
Celigo No 
Extensiv Order Manager No 
FedEx Ship Manager No 
FenixCommerce No 
Flip No 
Flowspace No 
Klarna No 
Magento No 
OmniPanel No 
Pandium No 
Pinch AI No 
ReturnGO No 
ReturnPro No 
ShipBob No 
ShipMonk No 
Shopify No 
Two Boxes No 
Tymely No 
UPS Ready No 

Pricing Details

$350 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PayPal

Country

United States

Website

happyreturns.com

Vendor Details

Company Name

Pocketstop

Founded

2006

Country

United States

Website

pocketstop.com/products/m360/

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

Location-Based Marketing

Audience Demographics No 
Beacons (BLE) No 
Contextual Marketing No 
Footfall Analytics No 
Geofencing No 
Location Intelligence No 
Marketing Attribution No 
Marketing Automation No 
NFC No 
Personalization No 
Push Notifications No 
QR Codes No 
Reporting / Analytics No 
Social Marketing No 
Wi-Fi No 

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