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Description
Elevate your customer experience performance and insights to a new level with Happitu, a robust workforce and scripting platform designed to serve as a dedicated coach for your service team. By providing essential processes, resources, and insights, it empowers your agents to create the ideal customer experience during phone interactions. Happitu meticulously analyzes all of your customer interactions, revealing the true experiences of your clients. With the innovative Happitu Vision feature, every customer call is automatically recorded, thoroughly analyzed, and scored based on various customer experience metrics. The intuitive dashboard quickly highlights areas ripe for improvement in customer experience and allows for detailed examination of specific moments within customer interactions. You can customize metrics to keep track of unique and evolving customer interactions, making it easy to search for calls based on sentiment and pinpointing critical moments. Additionally, Happitu's guidance system supports your agents by providing tailored workflows, adaptive scripting, and dynamic assistance topics to enhance every interaction. This way, your team can continually refine their approach, ensuring that they consistently meet and exceed customer expectations.
Description
We transform your interactions with customers and documentation into insightful data that enhances both performance and organizational culture. Our state-of-the-art technology marries human-like intelligence with automated capabilities, allowing us to effectively assist with compliance, customer service, risk assessment, and large-scale sales operations. Every day, organizations that must adhere to regulations communicate with their clients through various channels. These exchanges yield a rich repository of information that can significantly enhance customer experience, mitigate risks, facilitate training, and boost sales. Yet, the sheer volume of data to analyze often makes this an overwhelming task. Our tailored analytics and automation solutions systematically process this information, leveraging both human-like intelligence and machine-driven efficiency. Our tools not only aid in daily oversight but are also invaluable for retrospective business analysis, providing critical insights that propel performance, enrich culture, and strengthen risk management strategies. Ultimately, we empower organizations to make informed decisions based on detailed analysis of their customer interactions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happitu
Country
United States
Website
happitu.com
Vendor Details
Company Name
Recordsure
Founded
2012
Country
United Kingdom
Website
recordsure.com
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback