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Description
Elevate your customer experience performance and insights to a new level with Happitu, a robust workforce and scripting platform designed to serve as a dedicated coach for your service team. By providing essential processes, resources, and insights, it empowers your agents to create the ideal customer experience during phone interactions. Happitu meticulously analyzes all of your customer interactions, revealing the true experiences of your clients. With the innovative Happitu Vision feature, every customer call is automatically recorded, thoroughly analyzed, and scored based on various customer experience metrics. The intuitive dashboard quickly highlights areas ripe for improvement in customer experience and allows for detailed examination of specific moments within customer interactions. You can customize metrics to keep track of unique and evolving customer interactions, making it easy to search for calls based on sentiment and pinpointing critical moments. Additionally, Happitu's guidance system supports your agents by providing tailored workflows, adaptive scripting, and dynamic assistance topics to enhance every interaction. This way, your team can continually refine their approach, ensuring that they consistently meet and exceed customer expectations.
Description
To ensure you remain compliant and avoid pitfalls, implement customizable voice analysis triggers that create robust safeguards. With more than 53% of consumers in the UK displaying some form of vulnerability, we have streamlined the process of identifying these individuals and connecting them with the right personnel in your organization. Notably, in the latter half of 2021, a staggering 91% of customers experienced a decline in customer experience from contact centers. By concentrating on factors that enhance performance quickly, you can better equip agents with the necessary responses to foster more favorable customer interactions. Establish personalized guidelines that provide immediate notifications to the relevant team members during critical instances, utilizing any data available on the platform, including your own inputs. Additionally, maintain a comprehensive overview of conversation effectiveness through key performance metrics that are significant to your operations, thereby offering valuable insights into agent performance after each engagement. This allows for continuous improvement and better customer relations over time.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
$7,171.51 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happitu
Country
United States
Website
happitu.com
Vendor Details
Company Name
MOJO-CX
Founded
2018
Country
United Kingdom
Website
www.tmac.ai/modules/speech-and-conversation-analytics
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning