Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.
Description
Boost your star ratings across prominent review platforms by soliciting feedback exclusively from satisfied customers, while encouraging others to provide their thoughts privately. By automatically sending follow-up communications via email or SMS to those who have not replied to your initial request, you can double the number of reviews you receive. Simply input a customer's name along with their email or SMS number and hit “Send”—it’s as simple as that. This streamlined process is designed for maximum efficiency. Elevate your presence on Google, Facebook, Yelp, Zillow, TripAdvisor, and any other review sites that hold significance for your business. Empower your employees to solicit ratings from every customer without granting them unrestricted access. You can gather reviews for multiple locations effortlessly, ensuring that your review marketing remains quick, straightforward, and effective. Additionally, you'll gain invaluable customer insights to continually enhance your business operations. Our system is designed to be user-friendly, swift, and highly beneficial for your growth.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$11.88 per month
Free Trial
No
Free Version
Yes
Pricing Details
$20 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Happi
Country
United States
Website
happi.team/
Vendor Details
Company Name
Rising Star Reviews
Founded
2017
Country
United States
Website
risingstarreviews.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
Yes
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No