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Average Ratings 0 Ratings
Description
An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks.
The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.
Description
Utilize bulk SMS messaging, automated trigger words, and impactful pulse surveys to enhance employee engagement, dedication, and safety. Enable your remote workforce to flourish by fostering opportunities for increased interaction and feedback. As remote work gains traction, it also presents challenges that can affect productivity, collaboration, and overall job satisfaction. By sending bulk text messages and emails, you can boost employee engagement effectively. Incorporate pulse surveys into your people strategy to pinpoint specific areas for enhancing the employee experience and overall satisfaction. In urgent situations, simply text a designated trigger word to a specific number, and your pre-set message will be dispatched automatically. Effortlessly design and distribute SMS and email campaigns to either individual employees or groups, with the flexibility to send them right away or schedule them for a more convenient time. This approach not only streamlines communication but also fosters a sense of community and connection among remote teams.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Vendor Details
Company Name
finfo
Founded
2014
Country
United Kingdom
Website
www.finfo.io
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
Wireless Expense Management
CRM
No
Custom Rate Plans
No
Discount Management
No
Metered Billing
No
Move / Add / Change Options
No
Procurement Management
Yes
Split Billing
Yes
Supports WiFi Hotspots
No
Usage Reporting
Yes