Average Ratings 0 Ratings
Average Ratings 43 Ratings
Description
An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks.
The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.
Description
ThriveSparrow, an employee experience platform for HR professionals, is a solution that focuses on the employee's perspective. ThriveSparrow aims to transform the workplace into a thriving eco-system where employee experience meets organization growth. What makes ThriveSparrow unique is its seamless integration of user experience, actionable insight, and holistic employee-engagement features.
The engagement surveys module is at the core of ThriveSparrow. It offers a wide variety of customizable surveys including wellness and pulse surveys. These tools enable HR professionals to monitor employee engagement and satisfaction effectively. Kudos, its peer recognition module is more than just an employee recognition platform. It is an integrated system which correlates with performance metrics and offers a 360° view of each employee’s contributions.
The heatmap of employee engagement scores and the actionable analytics dashboard are two other features that stand out.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Workforce Now
No
AlexisHR
No
CyberArk Workforce Identity
No
Deel
No
Insperity
No
KENJO
No
Keka HR
No
Lano
No
Officient
No
OneLogin
No
Integrations
ADP Workforce Now
Yes
AlexisHR
Yes
CyberArk Workforce Identity
Yes
Deel
Yes
Insperity
Yes
KENJO
Yes
Keka HR
Yes
Lano
Yes
Officient
Yes
OneLogin
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$2/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Vendor Details
Company Name
SurveySparrow
Founded
2017
Country
United States
Website
www.surveysparrow.com
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
No
Question Library
No
Rater Selection
Yes
Self Service Portal
No
Supports External Reviewers
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Employee Recognition
Goals
Yes
Leaderboards / Activity Tracking
Yes
Manager-to-Peer Recognition
Yes
Mention Management
Yes
Nominations
No
Peer-to-Peer Recognition
Yes
Performance Management
No
Rewards Catalog
Yes
Rewards Points
Yes
Social Recognition
No
eCards
No
Performance Management
360 Degree Feedback
Yes
Compensation Management
No
Custom Rating Scales
No
Customizable Templates
No
Individual Development Plans
Yes
On-going Performance Tracking
No
Peer Appraisals
Yes
Review Cycle Tracking
No
Self Service Portal
No
Self-Appraisals
Yes
Skills Assessments
No
Weighted Performance Measures
No
