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Description

The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.

Description

Assessing the well-being of your workforce is crucial for facilitating their success and enhancing overall performance through data-driven, immediate insights. In challenging times, it is essential to take significant actions. While external factors may influence your organization's objectives, priorities, and growth trajectory, they should not compromise the physical and mental health of your employees. Winningtemp's cutting-edge platform empowers leaders to grasp their employees' concerns and fosters an adaptable work environment that cultivates a positive employee experience, mitigates stress and demotivation, all while boosting profitability. This all-in-one platform consolidates your employee experience data effectively. Winningtemp not only assists you in establishing a workplace where everyone aligns with a shared vision but also employs a science-backed approach to evaluate engagement, job satisfaction, and overall employee wellness, providing actionable insights and recommendations for ongoing enhancement within your organization. By prioritizing employee well-being, you create a thriving culture that benefits everyone involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccessOwl No 
Google Calendar No 
Microsoft Outlook No 
PLAYipp No 
Slack No 
Sympa No 

Integrations

AccessOwl Yes 
Google Calendar Yes 
Microsoft Outlook Yes 
PLAYipp Yes 
Slack Yes 
Sympa Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$2.50 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Vendor Details

Company Name

Winningtemp

Founded

2014

Country

Sweden

Website

www.winningtemp.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Product Features

Business Performance Management

Ad Hoc Reports Yes 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up Yes 
Dashboard Yes 
Key Performance Indicators Yes 
Predictive Analytics Yes 
Qualitative Analysis Yes 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs Yes 
Performance Management Yes 
Pulse Surveys Yes 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking Yes 
Manager-to-Peer Recognition Yes 
Mention Management Yes 
Nominations No 
Peer-to-Peer Recognition Yes 
Performance Management Yes 
Rewards Catalog No 
Rewards Points No 
Social Recognition Yes 
eCards No 

OKR

Benchmarking Yes 
Feedback Management Yes 
Goal Management Yes 
KPIs Yes 
Prioritization Yes 
Progress Tracking Yes 
Strategic Planning Yes 

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales Yes 
Customizable Templates Yes 
Individual Development Plans Yes 
On-going Performance Tracking Yes 
Peer Appraisals No 
Review Cycle Tracking Yes 
Self Service Portal Yes 
Self-Appraisals Yes 
Skills Assessments No 
Weighted Performance Measures No 

Talent Management

Career Development Planning Yes 
Compensation Management No 
Competency Management Yes 
Employee Lifecycle Management Yes 
Goal Setting / Tracking Yes 
Job Description Management Yes 
Onboarding Yes 
Performance Appraisal Yes 
Recruiting Management No 
Succession Planning No 
Training Management Yes 

Alternatives

Alternatives

Happ EX Platform Reviews

Happ EX Platform

Happ Consulting Services