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Description
The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.
Description
Mercer provides valuable insights into employee experience through its EX solutions and services, aimed at helping organizations better understand and improve their workforce's experience. By focusing on key metrics, we develop strategic employee listening initiatives that blend effective methodologies with proven content and adaptable technology. Our offerings go beyond mere data presentation, as we provide comprehensive analytics and actionable insights that drive meaningful change. Through innovative design-thinking approaches, we enable leaders, managers, and HR professionals to foster positive transformations within their organizations. Our EX Insights solutions are customized to gather valuable employee feedback through various methods, including annual surveys, pulse checks, continuous listening, digital focus groups, and preference studies. Additionally, Mercer's advisory and support services are designed to align with your current stage in employee listening, whether you are managing an annual engagement program, investigating new feedback techniques, or seeking clarity from extensive data. By partnering with us, organizations can not only enhance their employee engagement practices but also cultivate a more responsive and engaged workforce.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Happ Consulting Services
Founded
2015
Country
United Kingdom
Website
www.happcons.com
Vendor Details
Company Name
Mercer Sirota
Founded
1972
Country
United States
Website
www.sirota.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Talent Management
Career Development Planning
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting / Tracking
Job Description Management
Onboarding
Performance Appraisal
Recruiting Management
Succession Planning
Training Management