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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Hansen CIS is a market-tailored customer information software suite built for utilities worldwide. It enables energy, water, and utility providers to manage the entire customer service journey through a unified digital platform. Hansen CIS combines customer management, metering, billing, payments, and reporting into one integrated solution. The platform supports both regulated and deregulated markets across APAC, EMEA, and the Americas. Hansen CIS leverages modular architecture and open APIs to integrate quickly with existing systems. Automation improves operational efficiency and reduces cost-to-serve. Utilities gain a single view of the customer and a single system of record. Flexible deployment options support on-premises, cloud, or hybrid environments. Hansen CIS helps utilities innovate incrementally while maintaining operational stability. It transforms utilities into next-generation, experience-driven service providers.

Description

Ziptility enables water and wastewater utilities to enhance efficiency and reduce costs through user-friendly applications that require minimal setup and maintenance. With Ziptility, capturing, organizing, and analyzing field data has never been simpler, allowing for better daily operations and informed long-term decisions. Users can establish maintenance schedules tailored to specific assets and implement preventive maintenance tasks seamlessly. By visualizing asset conditions and identifying problem areas, utilities can uncover hidden challenges. The platform promotes transparency and accountability in every task with enforceable operating procedures. Reaction times are improved as asset locations and maintenance records are readily accessible. Work assignments can be dispatched remotely, eliminating the need for unnecessary office visits. Users can create prioritized task lists and view assignments on an interactive map. Additionally, a practical succession plan can be developed for new leadership, ensuring a smooth transition. Lastly, utilities can devise and execute a capital improvement program independently, without relying on contractors for assistance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hansen Technologies

Founded

1971

Country

Australia

Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Vendor Details

Company Name

Ziptility

Founded

2018

Country

United States

Website

www.ziptility.com

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing Yes 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing Yes 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

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