Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hanna CRM is an innovative tool designed to enhance a company's operational efficiency while also making work enjoyable. This system facilitates the management of customer databases, task organization, sales tracking, project oversight, and report generation all within a single platform. By utilizing Hanna CRM, productivity increases and work becomes more engaging, as users can replace multiple software applications with just one solution. The various functional modules of Hanna CRM allow for easy data entry and streamline the process of finding vital information necessary for informed decision-making. With effective time management features and the automation of routine tasks, users can dedicate more time to high-value activities. Assigning responsibilities for data entry and task allocation not only boosts employee accountability but also minimizes communication errors. An essential factor in selecting and deploying any system is the level of support provided. To ensure a seamless implementation process, we offer live support to our customers, making our assistance readily available and responsive. Furthermore, we provide multiple channels for communication, ensuring that help is always just a few clicks away!
Description
Elevate your customer interaction experience with Omnidesk, a seamless service designed for efficient client support and communication across multiple channels. Clients reach out through their preferred methods, while employees enjoy their work, fostering a positive environment. Integrate every communication channel to ensure customers can easily connect with you in the way they find most convenient. Establish rules and templates that streamline routine tasks, allowing for quicker response times. Handle inquiries effectively and leave customers impressed with the high quality of service they receive. Monitor and assess the performance metrics of individual employees and departments within your organization. Omnidesk is already the go-to choice for a variety of industries, including delivery services, travel agencies, software developers, educational initiatives, payment providers, and many more, demonstrating its versatility and effectiveness. With Omnidesk, not only will you optimize customer support, but you'll also cultivate a more engaged workforce.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AppFollow
No
Asodesk
No
Carrot quest
No
Getscreen.me
No
Pricing Details
$19 per month
Free Trial
Yes
Free Version
No
Pricing Details
15€ per employee per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Future IT
Founded
2014
Country
Lithuania
Website
www.hannacrm.lt/en
Vendor Details
Company Name
Omnidesk
Country
Russia
Website
omnidesk.ru/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No