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Description
Hamilton Security provides a streamlined and user-friendly digital platform designed for tracking and managing security incidents, ensuring you maintain oversight of your website. Enhance your facility's safety by arming your security personnel with the tools offered by Hamilton Security. Your patrol teams and security personnel will have access to a robust, fully digital system that improves their management capabilities, fosters collaboration, and heightens their alertness. You can easily send automated SMS or email alerts to your patrol teams, allowing for the swift dissemination of crucial information regarding incidents to aid in quick decision-making, while also keeping track of ongoing tasks. With the advantage of real-time management, you retain control over your operations. Your patrol teams are able to monitor the status of all incidents throughout their lifecycle, and managers can oversee incident resolutions by assigning both specific and recurring tasks to their agents. The intelligent dashboard provides a comprehensive, real-time overview of your team's activities, allowing you to respond proactively to security needs, ultimately ensuring a safer environment for everyone involved.
Description
Phoenix Incidents stands out as the sole native incident management platform for Jira, seamlessly integrating into the tools that developers regularly utilize, such as Jira and Slack, thereby eliminating the hassle of context-switching and the need to master additional software. The platform oversees the complete incident lifecycle, guaranteeing adherence to compliance standards without imposing additional burdens on your team, thanks to AI-driven automated workflows that follow industry best practices and effectively coordinate your team's response from the initial declaration to the final resolution. Our Root Cause Analysis (RCA) module employs an AI-enhanced Five Whys technique, promoting transparency, pinpointing genuine root causes, and delineating actionable remediation tasks. Additionally, executive reporting through weekly report cards and real-time dashboards monitors the progress of RCA initiatives, ensuring teams are held accountable and that action items are promptly addressed to prevent future occurrences. With Phoenix Incidents, you can enjoy a streamlined incident management experience, leading to significant improvements in team coordination, effective RCA resolution, and enhanced on-call responsiveness, ultimately transforming the way your organization handles incidents. You'll discover that this approach not only alleviates stress but also fosters a culture of proactive incident management across your teams.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
No
PagerDuty
No
Slack
No
Splunk On-Call
No
Pricing Details
€99 per site per month
Free Trial
Yes
Free Version
No
Pricing Details
$3.75/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hamilton Apps
Founded
1995
Country
France
Website
hamiltonapps.com/en/produit/hamilton-security
Vendor Details
Company Name
Phoenix Incidents
Founded
2025
Country
United States
Website
phoenixincidents.com
Product Features
Physical Security
Checkpoint Tracking
No
Customer Management
No
Data Collection
No
Event Management
No
Incident Management
No
Investigation Management
No
Multiple Alarm Queues
No
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
No
Task Management
Yes
Ticket Management
No
