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Description
Organizations, regardless of their scale, utilize Halosight AI and NLP to enhance support performance and interpret help desk data signals. By unlocking vital support indicators, they can simultaneously boost operational efficiency. This approach highlights avenues for innovation, with customers opting for Halosight to achieve favorable support results through previously underutilized service cloud information. The key to innovation lies in maximizing the potential of data that resides within tickets and case histories. Clients of Halosight harness AI and NLP to unearth new possibilities. When agents have access to critical insights, information transforms into actionable solutions. This empowers them to address issues proactively instead of merely responding to problems as they arise. Long lists of case reasons become obsolete thanks to Halosight's automation, which categorizes cases to optimize routing and workflow processes with AI. Additionally, the platform enables the monitoring of emerging support signals that enhance case deflection, knowledge management, and agent productivity. With its integration through the Salesforce App Exchange, Halosight is embedded deeply within Salesforce, ensuring seamless functionality rather than being just another add-on. This comprehensive approach fosters a culture of continuous improvement in customer support.
Description
WHAT IS HYPERAKTIV:
Hyperaktiv serves as a growth companion for SaaS companies, designed to enhance user activation, conversion, and retention.
WHY HYPERAKTIV WAS CREATED:
The inception of Hyperaktiv stemmed from the challenges faced by numerous SaaS businesses in deriving meaningful insights from user data, as existing analytics platforms tend to be overly complex and often necessitate advanced expertise, which complicates data interpretation and application for teams.
HOW CAN YOU BENEFIT BY USING IT:
1. Our process begins with a thorough analysis of your user data.
2. We will then categorize your users according to your Ideal Customer Profile, their engagement levels, and their stage in the customer lifecycle.
3. Following this, we will craft and present you with tailored marketing strategies aimed at your specific user segments.
4. As a result, you will be empowered to successfully engage new users, transition free users to paying customers, and enhance overall customer retention, leading to sustainable growth for your business.
5. By utilizing Hyperaktiv, you can streamline your marketing efforts and make data-driven decisions that align with your organizational goals.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amplitude
Mixpanel
PostHog
Salesforce
Salesforce Service Cloud
Segment
Zendesk
Integrations
Amplitude
Mixpanel
PostHog
Salesforce
Salesforce Service Cloud
Segment
Zendesk
Pricing Details
$2,500 per month
Free Trial
Free Version
Pricing Details
$49/ Up to 5k MAU
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Halosight
Country
United States
Website
www.halosight.com
Vendor Details
Company Name
Hyperaktiv
Founded
2023
Country
Germany
Website
www.hyperaktiv.ai/
Product Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation
Product Features
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation