Average Ratings 4 Ratings

Total
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support

Average Ratings 0 Ratings

Total
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Description

All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.

Description

UnitLook consolidates ticket management, project oversight, capacity forecasting, time tracking, and team availability into a unified platform designed for project-oriented companies and service teams that require transparent insights into their workflows, workloads, delivery processes, and profitability metrics. By integrating various functions instead of relying on disparate tools and spreadsheets, UnitLook allows teams to seamlessly connect tasks, schedules, resource allocation, timesheet entries, and client interactions in a single interface, providing a comprehensive overview of projects, personnel, timelines, and financial outcomes without the hassles of fragmented systems or labor-intensive reporting methods. This innovative solution enhances efficiency and promotes collaboration across teams. Key features include: - Tracking of tickets and tasks for incoming client inquiries as well as essential project activities - Gantt-style planning tools for creating visual timelines and roadmaps - Visibility into workloads and capacities to manage availability and avoid employee overload - Time tracking with direct logging of timesheets linked to specific projects and clients - Access to a client portal with Service Level Agreement (SLA) monitoring - Comprehensive reporting capabilities for both project management and financial evaluation.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure DevOps Server Yes 
ConnectWise RMM Yes 
Datagate Telecom Billing Yes 
Facebook Yes 
HappySat Yes 
Hudu Yes 
Kaseya BMS Yes 
Mesh Yes 
Microsoft Azure Yes 
Microsoft Power BI Yes 
MyGlue Yes 
NinjaOne Yes 
PANTHEON Farming No 
PagerDuty Yes 
PayPal Yes 
ScalePad Lifecycle Manager Yes 
Scopable Yes 
Slack Yes 
Voyced Yes 

Integrations

Azure DevOps Server No 
ConnectWise RMM No 
Datagate Telecom Billing No 
Facebook No 
HappySat No 
Hudu No 
Kaseya BMS No 
Mesh No 
Microsoft Azure No 
Microsoft Power BI No 
MyGlue No 
NinjaOne No 
PANTHEON Farming Yes 
PagerDuty No 
PayPal No 
ScalePad Lifecycle Manager No 
Scopable No 
Slack No 
Voyced No 

Pricing Details

$35 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

€129/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Halo Service Solutions

Founded

1994

Country

United Kingdom

Website

halopsa.com

Vendor Details

Company Name

UnitPick

Founded

2021

Country

Croatia

Website

unitlook.com

Product Features

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management Yes 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation No 
Quote Management No 
Resource Management Yes 
Time & Expense Tracking Yes 

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