Average Ratings 4 Ratings
Average Ratings 0 Ratings
Description
All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.
Description
UnitLook consolidates ticket management, project oversight, capacity forecasting, time tracking, and team availability into a unified platform designed for project-oriented companies and service teams that require transparent insights into their workflows, workloads, delivery processes, and profitability metrics. By integrating various functions instead of relying on disparate tools and spreadsheets, UnitLook allows teams to seamlessly connect tasks, schedules, resource allocation, timesheet entries, and client interactions in a single interface, providing a comprehensive overview of projects, personnel, timelines, and financial outcomes without the hassles of fragmented systems or labor-intensive reporting methods. This innovative solution enhances efficiency and promotes collaboration across teams.
Key features include:
- Tracking of tickets and tasks for incoming client inquiries as well as essential project activities
- Gantt-style planning tools for creating visual timelines and roadmaps
- Visibility into workloads and capacities to manage availability and avoid employee overload
- Time tracking with direct logging of timesheets linked to specific projects and clients
- Access to a client portal with Service Level Agreement (SLA) monitoring
- Comprehensive reporting capabilities for both project management and financial evaluation.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Azure DevOps Server
Yes
ConnectWise RMM
Yes
Datagate Telecom Billing
Yes
Facebook
Yes
HappySat
Yes
Hudu
Yes
Kaseya BMS
Yes
Mesh
Yes
Microsoft Azure
Yes
Microsoft Power BI
Yes
Integrations
Azure DevOps Server
No
ConnectWise RMM
No
Datagate Telecom Billing
No
Facebook
No
HappySat
No
Hudu
No
Kaseya BMS
No
Mesh
No
Microsoft Azure
No
Microsoft Power BI
No
Pricing Details
$35 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
€129/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Halo Service Solutions
Founded
1994
Country
United Kingdom
Website
halopsa.com
Vendor Details
Company Name
UnitPick
Founded
2021
Country
Croatia
Website
unitlook.com
Product Features
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
No
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
Yes
Document Management
Yes
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
Yes
Quote Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Product Features
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
Yes
Document Management
No
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
No
Quote Management
No
Resource Management
Yes
Time & Expense Tracking
Yes