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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

HR Signal™ provides immediate AI-driven insights that help organizations actively retain their workforce, enhance career trajectories, boost talent development, and gain insights into workforce dynamics. The Proactive Retention™ feature is specifically tailored to minimize unexpected employee departures by calculating a Retention Risk™ score for each staff member, enabling companies to focus their retention strategies on the most crucial individuals at optimal moments. This unique Retention Risk™ score is derived from an extensive analysis of numerous variables to assess the likelihood of an employee pursuing a different job, whether within the company or externally, within the next three months. Utilizing the predictions from HR Signal’s Retention Risk™ is straightforward, as the system automatically triggers alerts and creates a Proactive Retention™ Case for any employees identified as likely to seek new opportunities. By employing these advanced tools, organizations can foster a more stable and engaged workforce, ensuring that they remain competitive in an ever-evolving job market.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Jira No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Salesforce No 
ServiceNow No 
Slack No 
Zendesk No 

Integrations

Freshdesk Yes 
Jira Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Salesforce Yes 
ServiceNow Yes 
Slack Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HR Signal Technology

Founded

2020

Country

United States

Website

www.hrsignal.com

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

HR Analytics

Compensation Plan Modeling No 
Dashboard No 
HR Metrics Library No 
Leave & Absence Reporting No 
Predictive Modeling No 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis No 
Turnover Tracking No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

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