Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HIVE stands out as a premier content management platform tailored for the Architecture, Engineering, and Construction (AEC) sector. It enables firms to efficiently organize, oversee, manage permissions, and maintain up-to-date content for all stakeholders involved in projects, regardless of their location. Users can swiftly locate various file types, including Revit, AutoCAD, PDFs, images, and more, through the use of libraries, tags, favorites, and file metadata. The platform features an account management portal that empowers company administrators to create and manage access to the comprehensive HIVE suite of tools. Notably, HIVE does not necessitate a Windows desktop for operation, as user administration can be conducted from any web-enabled device, granting company admins the flexibility to handle essential tasks from virtually anywhere. This capability alleviates the common hassle of being tethered to a desk for basic user management functions, which is especially beneficial when out of the office or when immediate access to a toolset is required while at a user's workstation. Consequently, HIVE enhances productivity by allowing seamless management and access to crucial resources on the go.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Atos OneCloud
No
AutoCAD
Yes
Cognizant
No
EcholoN
No
Microsoft 365
No
OpenText ZENworks Suite
No
Revit
Yes
SolidCAD Variant
Yes
Vaiz
Yes
Integrations
Amazon Web Services (AWS)
Yes
Atos OneCloud
Yes
AutoCAD
No
Cognizant
Yes
EcholoN
Yes
Microsoft 365
Yes
OpenText ZENworks Suite
Yes
Revit
No
SolidCAD Variant
No
Vaiz
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CTC Software
Country
United States
Website
www.ctcsoftware.com/product/hive/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
Enterprise Content Management (ECM)
Archiving & Retention
No
Collaboration Tools
No
Content Lifecycle Management
No
Digital Asset Management
No
Document Management
No
Electronic Signature
No
Information Governance
No
Mobile Access
No
Search
No
Version Control
No
Workflow Management
No
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No