Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HENRI serves as a contemporary solution for financial service providers, specifically designed to streamline operations within the leasing, factoring, and credit industries, ensuring it remains relevant with the latest technological advancements. Its capabilities in planning, analysis, reporting, and controlling allow for swift adaptation to changing market dynamics. This tailored industry solution is fully integrated with Microsoft Dynamics 365 Business Central, consolidating all essential processes related to leasing, factoring, credit, and purchase financing into a single platform. It strikes an optimal balance between standardized software and customized development, offering exceptional flexibility through configurators for products, processes, and documentation. Built on the globally recognized Microsoft Dynamics 365 Business Central ERP framework, HENRI is supported by a dedicated team of 60 professionals at NAVAX who specialize in financial services. The ongoing development of the HENRI product will adhere to a strategic roadmap, ensuring continuous improvement and adaptation to future needs. This commitment to innovation positions HENRI as a leader in financial service technology.
Description
When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
FIS Telephone Banking
No
Fusion Phoenix
No
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Microsoft Dynamics 365 Business Central
Yes
Microsoft Dynamics 365 Finance
Yes
Microsoft Excel
Yes
Microsoft Outlook
No
Microsoft Visio
Yes
SQL Server
Yes
Integrations
FIS Telephone Banking
Yes
Fusion Phoenix
Yes
Microsoft 365
No
Microsoft Dynamics 365
No
Microsoft Dynamics 365 Business Central
No
Microsoft Dynamics 365 Finance
No
Microsoft Excel
No
Microsoft Outlook
Yes
Microsoft Visio
No
SQL Server
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NAVAX
Founded
1995
Country
Austria
Website
www.navax.com/en/
Vendor Details
Company Name
Quest Analytics
Founded
2001
Country
United States
Website
www.quest-analytics.com/iqservice-bank-crm-contact-center
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
Yes
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
Yes
HR Management
No
Inventory Management
No
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
No
Reporting/Analytics
Yes
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No