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Description

HELPAR is a highly effective collaborative tool designed for remote assistance, integrating video streaming with augmented reality (AR) technology. This advanced system overlays the camera feed from the user’s device with digital visuals, facilitating interactive experiences and the use of AR markers. Users can effortlessly initiate a live video session using their smartphone or smart glasses, allowing for immediate demonstration and explanation of issues. Similar to traditional remote support platforms, it enables real-time sharing of videos and images, but with the added advantage of AR annotations that enhance the clarity of communication. Once placed during a session, these sticky annotations maintain their position for the duration of the remote assistance call, simplifying the process of addressing specific problems. Users can easily highlight areas of concern by utilizing AR markers, while also having the capability to establish trackers based on 3D models, CAD data, or 3D scans without needing complicated setups. This seamless integration of technology not only enhances collaboration but also significantly improves the efficiency of remote guidance.

Description

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

INDOAR Yes 
SERVICE AR Yes 

Integrations

INDOAR No 
SERVICE AR No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

VIEWAR

Founded

2011

Country

Austria

Website

www.viewar.com/products/helpar

Vendor Details

Company Name

OptimaTech Limited

Founded

2023

Country

New Zealand

Website

www.optimatech.co.nz/

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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