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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Hotel tablets serve as multifunctional interactive devices within guest rooms, enabling visitors to connect with hotel services, make purchases, order food, report issues, and manage their room settings. By integrating various devices such as phones, TV remotes, clocks, and smart controls into a single unit, these tablets enhance the overall in-room experience with additional engaging features. Transform each guest room into an inviting space for exploration, providing curated city guides that empower guests to navigate their surroundings with ease. With real-time communication options, guests can find themselves well-informed upon entering their accommodations. Additionally, these devices can facilitate event communications through in-room broadcasts, transforming guest spaces into vibrant hubs of information. The cost-saving feature that allows guests to decline housekeeping services or choose preferred cleaning times adds convenience to their stay. Furthermore, properties can effortlessly showcase upcoming events, promotions, and amenities directly to guests, ensuring they have all the information they need at their fingertips. This innovative approach not only elevates guest satisfaction but also fosters a deeper connection between guests and the hotel experience.

Description

Runnr.ai is an innovative conversational AI solution specifically designed for the hospitality sector, aimed at automating and improving the communication experience for guests throughout their entire journey, from the moment they book until they check out. By seamlessly integrating with property management systems and various hospitality software, Runnr.ai facilitates proactive messaging through platforms like WhatsApp or SMS, boasting an impressive 98% open rate and a 65% engagement rate from guests. The platform also offers real-time translation in over 100 languages, empowering guests to converse in their preferred language while ensuring that staff members receive messages in their own language, which effectively removes language barriers and boosts overall guest satisfaction. Furthermore, Runnr.ai features a consolidated inbox that gathers all guest communications from multiple channels—including WhatsApp, SMS, Booking.com, and webchat—into a single, user-friendly interface, which not only simplifies communication but also minimizes the reliance on lengthy calls and emails. This holistic approach ensures a more streamlined experience for both guests and hotel staff alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Booking.com No 
Clock PMS+ No 
Cloudbeds No 
Ericsoft Booking Engine No 
FLEXIPASS No 
Flexkeeping No 
GuestCompass No 
Guestline No 
Lighthouse No 
Lodgegate No 
Mews No 
Noovy No 
OPERA Cloud PMS No 
RMS POS No 
Shiji Daylight PMS No 
Stayntouch PMS No 
WhatsApp No 
apaleo No 

Integrations

Booking.com Yes 
Clock PMS+ Yes 
Cloudbeds Yes 
Ericsoft Booking Engine Yes 
FLEXIPASS Yes 
Flexkeeping Yes 
GuestCompass Yes 
Guestline Yes 
Lighthouse Yes 
Lodgegate Yes 
Mews Yes 
Noovy Yes 
OPERA Cloud PMS Yes 
RMS POS Yes 
Shiji Daylight PMS Yes 
Stayntouch PMS Yes 
WhatsApp Yes 
apaleo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

The Hotel Communication Network

Founded

2008

Country

Canada

Website

hcn-inc.com

Vendor Details

Company Name

Runnr.ai

Founded

2022

Country

The Netherlands

Website

runnr.ai/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

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