Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HCL Domino is a secure, enterprise-grade application development platform that helps you solve workflow and process problems quickly. Domino v11's latest release promises more value and lower TCO. Domino v11 is a significant milestone in our ongoing commitment to enriching the Domino ecosystem and ensuring a modern platform that supports the next generation of business users. Domino v11 offers new mobile-app capabilities, enterprise authentication, and a new low code app builder called Domino Volt. Here are some reasons to upgrade to Domino v11. You should add a low-code tool in your arsenal. Domino Volt doesn't require any IT skills or specialized Domino knowledge. It allows anyone in your company to create enterprise apps to solve any business problem. We've got you covered. We have all the resources you need to make the upgrade easy and stress-free, whether you want more information about the latest features and benefits or technical assistance upgrading.
Description
The VI Service Desk is an IT help desk solution specifically designed for HCL Notes/Domino®. It offers seamless integration, ensuring you achieve the highest return on investment (ROI) while minimizing total cost of ownership (TCO). You can establish a Service Catalog that encompasses Incident, Problem, Change, and Request Management processes, or you can utilize the VI Service Desk as a conventional help desk ticketing solution and activate additional features as your needs evolve. With our advanced SLA Engine, you can specify conditions for starting, pausing, and stopping SLAs based on ticket statuses. SLA milestones can be established as a percentage of the elapsed SLA duration, automatically triggering notifications for the relevant staff. The VI Service Desk can be deployed on a global level, functioning as either a centralized web-based application or a replicated Notes application, or even both. Users can access the platform via the Notes client, major web browsers, iPads, and various mobile devices. The VI Service Desk harnesses tried-and-true Domino security measures, allowing for security settings to be tailored according to user, group, and role specifications. Additionally, this flexibility ensures that organizations can maintain robust security protocols while adapting to their unique operational requirements.
API Access
Has API
No
API Access
Has API
No
Integrations
Acxiom Real Identity
Yes
BMC Middleware Management
Yes
Collabora Online
Yes
Data Sentinel
Yes
GBS iQ.Suite
Yes
HCL Notes
Yes
Netreo
Yes
Peaka
Yes
Prominic.NET
Yes
RadiantOne
Yes
Integrations
Acxiom Real Identity
No
BMC Middleware Management
No
Collabora Online
No
Data Sentinel
No
GBS iQ.Suite
No
HCL Notes
No
Netreo
No
Peaka
No
Prominic.NET
No
RadiantOne
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$900 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
HCL Software
Founded
1991
Country
India
Website
www.hcltechsw.com/products/domino
Vendor Details
Company Name
Velocity Integrations Software
Country
United States
Website
www.velocityintegrations.com
Product Features
Application Development
Access Controls/Permissions
No
Code Assistance
No
Code Refactoring
No
Collaboration Tools
No
Compatibility Testing
No
Data Modeling
No
Debugging
No
Deployment Management
No
Graphical User Interface
No
Mobile Development
No
No-Code
No
Reporting/Analytics
No
Software Development
No
Source Control
No
Testing Management
No
Version Control
No
Web App Development
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
No
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
No