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Average Ratings 1 Rating
Description
HCL CDP stands as a robust solution that aggregates customer information from various sources, offering a comprehensive 360-degree perspective for enhanced insights. Its adaptability in architecture, thorough data lineage features, and adherence to privacy regulations position it as a preferred choice for contemporary businesses.
1. Effortless Scalability: HCL CDP can seamlessly adjust to increasing data volumes, maintaining optimal performance as companies grow, handle additional customer interactions, and merge diverse data sources.
2. Transparency & Compliance: The platform ensures complete visibility in data processing, monitoring data flow to meet requirements of GDPR, CCPA, and other regulations, while its zero-copy data framework boosts security by allowing data access without creating duplicates.
3. Versatile Deployment Options: Featuring choices for on-premise, cloud, and hybrid deployment, HCL CDP grants organizations the flexibility to expand without being tied to a specific vendor.
4. Integration Flexibility: HCL CDP integrates effortlessly with various CRM and marketing automation tools, as well as analytics platforms, making it adaptable to different technological ecosystems.
By leveraging such capabilities, businesses can unlock the full potential of their customer data to drive strategic decisions.
Description
Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support!
Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HCLSoftware
Founded
2019
Country
India
Website
www.hcl-software.com
Vendor Details
Company Name
Helpy.io, Inc.
Founded
2016
Country
United States
Website
helpy.io
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes