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Description
HCL Clara is an advanced Intelligent Virtual Assistant that comprehends human queries and delivers responses by leveraging a comprehensive and specialized knowledge repository. This innovative assistant enables seamless interaction with HCL Software products using natural language, allowing users to perform tasks effortlessly while also assisting them in quickly learning to navigate and resolve issues with the software. By offering a personalized, human-like experience available 24/7, Clara effectively reduces the volume of frequently asked questions that typically burden support services. In addition, Clara enhances Semantic Search capabilities within product documentation, thereby improving response rates significantly. Furthermore, Clara streamlines IT operations by saving valuable time, alleviating user burdens, addressing how-to inquiries, and initiating the initial troubleshooting processes for HCL Software products through intuitive voice commands or straightforward text chat. Clara is equipped to access your knowledge resources, provide tailored recommendations, and execute various tasks, all while maintaining the context of ongoing conversations to better understand user intents and needs. With Clara, users can enjoy a more efficient and engaging experience as they interact with HCL’s suite of software solutions.
Description
Transform your customer support experience with the innovative Tilde.AI conversational AI platform. This solution introduces state-of-the-art multilingual chatbots equipped with advanced natural language understanding, enabling you to assist customers across various regions and communication platforms. Tilde.AI chatbots engage users in their preferred language, utilizing machine learning to comprehend both text and voice inputs, accurately identify user intent, and provide responses through text, visuals, or voice interactions. As a prominent language technology research center in Europe, Tilde is at the forefront of employing neural networks to handle even the most intricate and under-resourced languages. Our offerings are trusted by thousands of users, including esteemed organizations like the European Commission and major corporations such as IBM and Microsoft, showcasing the versatility and reliability of our technology. Through these partnerships, we continue to push the boundaries of AI-driven communication solutions, ensuring that customer support is accessible and effective for everyone.
API Access
Has API
API Access
Has API
Integrations
SaaSOps Marketizer
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HCL Software
Founded
1976
Country
Italy
Website
www.hcltechsw.com/clara
Vendor Details
Company Name
Tilde.AI
Founded
1991
Website
tilde.ai/
Product Features
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant