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Average Ratings 0 Ratings

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features
design
support

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Description

It is a hybrid cloud lifecycle management product empowering organizations to optimally govern, provision, monitor, and manage cloud infrastructure. HCL BigFix Cloud Lifecycle Management integrates data visualization and data exploration in an easy-to-use application, enables effective analysis and actionable insights for IaaS and PaaS resources. The data-driven recommendations and advisories from this product ensure that enterprise cloud ecosystems are constantly optimized in areas like utilization, efficiency, automation, and security

Description

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. HCL BigFix Service Management delivers strong governance and control through built-in risk analysis and mitigation capabilities. Its secure, multi-tenant architecture is specifically designed for shared hosting and multi-cloud environments, ensuring strict data segregation across tenants, processes, configurations, transactions, and support teams. This makes it an ideal solution for both large enterprises and Managed Service Providers (MSPs).

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

HCL BigFix Yes 
Active Directory Yes 
Ansible Yes 
Chef Yes 
Cherwell Software Yes 
Cisco Intersight Yes 
Dell APEX AIOps No 
HCL BigFix AEX No 
HCL IntelliOps Event Management No 
HCL MyXalytics No 
HCL iAutomate No 
HCL iObserve No 
Microsoft System Center Yes 
OneTag Yes 
Rubrik Yes 
ServiceNow Yes 
Terraform Yes 

Integrations

HCL BigFix Yes 
Active Directory No 
Ansible No 
Chef No 
Cherwell Software No 
Cisco Intersight No 
Dell APEX AIOps Yes 
HCL BigFix AEX Yes 
HCL IntelliOps Event Management Yes 
HCL MyXalytics Yes 
HCL iAutomate Yes 
HCL iObserve Yes 
Microsoft System Center No 
OneTag No 
Rubrik No 
ServiceNow No 
Terraform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

HCLSoftware

Founded

1991

Country

India

Website

www.hcl-software.com/bigfix/products/cloud-lifecycle-management

Vendor Details

Company Name

HCLSoftware

Founded

2019

Country

United States

Website

www.hcl-software.com/bigfix/products/service-management

Product Features

Cloud Cost Management

Cost Reduction Optimization Yes 
Dashboard Yes 
Data Import/Export Yes 
Data Storage Yes 
Data Visualization Yes 
Resource Usage Reporting Yes 
Roles / Permissions Yes 
Spend and Cost Reporting Yes 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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