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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

Workelevate is a decentralized exchange (DEX) platform designed to enhance the employee experience by addressing IT, HR, and Field Operations concerns. It effectively automates the response process for IT support inquiries through advanced tools like a Self-Servicing Conversational AI Chatbot, a Self-Healing Agent, and a comprehensive admin console. Our DEX platform can easily integrate with various IT Service Management systems such as ServiceNow, BMC, Zoho Desk, and Symphony Summit, as well as custom ITSM solutions. Additionally, it connects with HR Management Systems like Darwin Box, Ramco, SAP SuccessFactors, and People Strong, facilitating a seamless user experience. The conversational chatbot is also compatible with popular platforms like Google Workspace, Microsoft Teams, Slack, WhatsApp, and major web browsers. For larger enterprises that require onsite assistance, we offer customizable services that encompass Conversational AI, Remote Support, and Onsite Support tailored to the client's specific needs. Meanwhile, smaller businesses can benefit from our extensive 25+ years of experience in end-user management, ensuring they receive the support necessary to enhance their operational efficiency. This dual approach allows us to cater to a wide range of organizational requirements, ensuring that every client, regardless of size, can elevate their employee experience effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft Teams Yes 
AutoSys Workload Automation Yes 
Cherwell Software Yes 
Condeco Yes 
HCL BigFix Service Management Yes 
HCL IntelliOps Event Management Yes 
Kibana Yes 
Matter Center for Office 365 Yes 
Microsoft Power BI Yes 
Nexthink Yes 
SAP Store Yes 
SAP SuccessFactors Yes 
ServiceNow Yes 
Slack No 
SolarWinds Database Performance Analyzer Yes 
SolarWinds Log Analyzer Yes 
SysTrack Yes 
Twilio Yes 
WorkFusion Yes 

Integrations

Microsoft Teams Yes 
AutoSys Workload Automation No 
Cherwell Software No 
Condeco No 
HCL BigFix Service Management No 
HCL IntelliOps Event Management No 
Kibana No 
Matter Center for Office 365 No 
Microsoft Power BI No 
Nexthink No 
SAP Store No 
SAP SuccessFactors No 
ServiceNow No 
Slack Yes 
SolarWinds Database Performance Analyzer No 
SolarWinds Log Analyzer No 
SysTrack No 
Twilio No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Progressive Infotech

Founded

1998

Country

India

Website

www.progressive.in

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

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