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Description
HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.
Description
Workelevate is a decentralized exchange (DEX) platform designed to enhance the employee experience by addressing IT, HR, and Field Operations concerns. It effectively automates the response process for IT support inquiries through advanced tools like a Self-Servicing Conversational AI Chatbot, a Self-Healing Agent, and a comprehensive admin console.
Our DEX platform can easily integrate with various IT Service Management systems such as ServiceNow, BMC, Zoho Desk, and Symphony Summit, as well as custom ITSM solutions. Additionally, it connects with HR Management Systems like Darwin Box, Ramco, SAP SuccessFactors, and People Strong, facilitating a seamless user experience. The conversational chatbot is also compatible with popular platforms like Google Workspace, Microsoft Teams, Slack, WhatsApp, and major web browsers.
For larger enterprises that require onsite assistance, we offer customizable services that encompass Conversational AI, Remote Support, and Onsite Support tailored to the client's specific needs. Meanwhile, smaller businesses can benefit from our extensive 25+ years of experience in end-user management, ensuring they receive the support necessary to enhance their operational efficiency. This dual approach allows us to cater to a wide range of organizational requirements, ensuring that every client, regardless of size, can elevate their employee experience effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Microsoft Teams
BMC Helix Control-M
Boomi
Cherwell Software
Condeco
HCL BigFix
HCL IntelliOps Event Management
HCL SX
Ivanti Application Control
Kibana
Integrations
Microsoft Teams
BMC Helix Control-M
Boomi
Cherwell Software
Condeco
HCL BigFix
HCL IntelliOps Event Management
HCL SX
Ivanti Application Control
Kibana
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HCL Software
Country
United States
Website
www.hcl-software.com/bigfix/aex
Vendor Details
Company Name
Progressive Infotech
Founded
1998
Country
India
Website
www.progressive.in
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant