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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation
BMC Helix Control-M
BMC Helix Remedyforce
Boomi
Cherwell Software
Condeco
HCL BigFix
HCL SX
Ivanti Application Control
Kibana
LayerX
Matter Center for Office 365
Microsoft Power BI
Microsoft Teams
Nanoheal
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SolarWinds Log Analyzer

Integrations

AutoSys Workload Automation
BMC Helix Control-M
BMC Helix Remedyforce
Boomi
Cherwell Software
Condeco
HCL BigFix
HCL SX
Ivanti Application Control
Kibana
LayerX
Matter Center for Office 365
Microsoft Power BI
Microsoft Teams
Nanoheal
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SolarWinds Log Analyzer

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Voxxify

Founded

2018

Country

Ireland

Website

www.voxxify.com

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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