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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

IT teams in distributed work environments often spend a significant portion of their day reacting to issues that have already disrupted employees, waiting for tickets to arrive before they can begin investigating. Ivanti Neurons for Digital Experience is designed to shift that dynamic by giving IT teams continuous, real-time visibility into the health, performance, and security posture of every device and application across the organization. Rather than relying on users to report problems, the platform continuously aggregates endpoint performance data, application behavior, and employee sentiment signals, then applies machine learning to identify patterns that indicate degradation or risk. Automated remediation workflows can address common issues before they reach the service desk, reducing ticket volume and freeing IT staff to focus on higher-value work. A 360-degree view of every device, user, and application across distributed work environments supports faster root cause analysis when issues do require manual attention. For IT teams looking to move from a reactive support model toward one that is more proactive and data-informed, Ivanti Neurons for Digital Experience provides the contextual intelligence and automation to make that shift practical.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation Yes 
Google Chat Yes 
HCL BigFix Yes 
HCL IntelliOps Event Management Yes 
Ivanti Application Control Yes 
Kibana Yes 
LayerX Yes 
Matter Center for Office 365 Yes 
Microsoft Power BI Yes 
Microsoft System Center Yes 
MuleSoft RPA Yes 
Nanoheal Yes 
Nexthink Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
ServiceNow Yes 
SolarWinds IP Address Manager Yes 
SolarWinds Log Analyzer Yes 
WorkFusion Yes 

Integrations

AutoSys Workload Automation No 
Google Chat No 
HCL BigFix No 
HCL IntelliOps Event Management No 
Ivanti Application Control No 
Kibana No 
LayerX No 
Matter Center for Office 365 No 
Microsoft Power BI No 
Microsoft System Center No 
MuleSoft RPA No 
Nanoheal No 
Nexthink No 
SAP SuccessFactors No 
Salesforce No 
ServiceNow No 
SolarWinds IP Address Manager No 
SolarWinds Log Analyzer No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-for-digital-experience

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

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