Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.
Description
HCL iControl forms part of the Intelligent Full Stack Observability ecosystem within HCLSW AI & IO framework. It provides real-time visibility of critical business processes and empowers teams to manage their business operations proactively. It eliminates blind spots by providing a comprehensive view, allowing businesses to predict and avoid issues in real-time. This leads to quicker decisions, increased efficiency, and better business control.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Condeco
Yes
Google Chat
Yes
HCL BigFix Service Management
Yes
HCL IntelliOps Event Management
Yes
HCL iObserve
No
Ivanti Application Control
Yes
LayerX
Yes
Matter Center for Office 365
Yes
Microsoft System Center
Yes
Microsoft Teams
Yes
Integrations
Condeco
No
Google Chat
No
HCL BigFix Service Management
No
HCL IntelliOps Event Management
No
HCL iObserve
Yes
Ivanti Application Control
No
LayerX
No
Matter Center for Office 365
No
Microsoft System Center
No
Microsoft Teams
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HCL Software
Country
United States
Website
www.hcl-software.com/bigfix/aex
Vendor Details
Company Name
HCLSoftware
Website
www.hcl-software.com
Product Features
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Product Features
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes