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ease
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design
support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

HCL iControl forms part of the Intelligent Full Stack Observability ecosystem within HCLSW AI & IO framework. It provides real-time visibility of critical business processes and empowers teams to manage their business operations proactively. It eliminates blind spots by providing a comprehensive view, allowing businesses to predict and avoid issues in real-time. This leads to quicker decisions, increased efficiency, and better business control.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Condeco Yes 
Google Chat Yes 
HCL BigFix Service Management Yes 
HCL IntelliOps Event Management Yes 
HCL iObserve No 
Ivanti Application Control Yes 
LayerX Yes 
Matter Center for Office 365 Yes 
Microsoft System Center Yes 
Microsoft Teams Yes 
Nanoheal Yes 
Nexthink Yes 
SAP Store Yes 
Salesforce Yes 
ScienceLogic No 
SolarWinds Database Performance Analyzer Yes 
SolarWinds IP Address Manager Yes 
Splunk AppDynamics No 
Twilio Yes 
WorkFusion Yes 

Integrations

Condeco No 
Google Chat No 
HCL BigFix Service Management No 
HCL IntelliOps Event Management No 
HCL iObserve Yes 
Ivanti Application Control No 
LayerX No 
Matter Center for Office 365 No 
Microsoft System Center No 
Microsoft Teams No 
Nanoheal No 
Nexthink No 
SAP Store No 
Salesforce No 
ScienceLogic Yes 
SolarWinds Database Performance Analyzer No 
SolarWinds IP Address Manager No 
Splunk AppDynamics Yes 
Twilio No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

HCLSoftware

Website

www.hcl-software.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management Yes 

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