Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our setup and training procedure is crafted to ensure that your store launches effectively from the start. We aim for your shift to the Guild Jeweler system to be seamless, ensuring that your network is both stable and efficient, while also preparing your staff to utilize the system for essential daily operations. Prior to commencing the training, a representative from Guild will collaborate with you to validate the reliability and effectiveness of your store's network. If you have adequately prepared your network in advance, this step may be completed quickly. Conversely, if you prefer to entrust the network configuration to our team, we are more than happy to dedicate the necessary time to install and set up your hardware correctly. The comprehensive training period is typically expected to span 3-4 days. Once your training concludes, the Guild team will remain available to assist you via phone and internet support. Remember, we are always here to address any concerns, regardless of their size. Your success is our priority, and we are committed to ensuring you have the resources you need to thrive.
Description
Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Chatra
No
Drift
No
Intercom
No
LiveChat
No
Olark
No
Re:amaze
No
Slaask
No
SnapEngage
No
Zendesk
No
tawk.to
No
Integrations
Chatra
Yes
Drift
Yes
Intercom
Yes
LiveChat
Yes
Olark
Yes
Re:amaze
Yes
Slaask
Yes
SnapEngage
Yes
Zendesk
Yes
tawk.to
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Guild Jeweler Software Solutions
Founded
2001
Country
United States
Website
www.guildjeweler.com
Vendor Details
Company Name
Median
Founded
2017
Country
United States
Website
www.hellomedian.com
Product Features
Jewelry Store Management
Appraisal Management
Yes
Commission Management
Yes
Consignments
Yes
Customer Purchase History
Yes
Jewelry Design
No
Marketing Management
Yes
Multi-Store Management
Yes
Pricing Management
No
Repair Tracking
Yes
Supplier Management
No
Wholesaler Management
No
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
No
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No