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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our setup and training procedure is crafted to ensure that your store launches effectively from the start. We aim for your shift to the Guild Jeweler system to be seamless, ensuring that your network is both stable and efficient, while also preparing your staff to utilize the system for essential daily operations. Prior to commencing the training, a representative from Guild will collaborate with you to validate the reliability and effectiveness of your store's network. If you have adequately prepared your network in advance, this step may be completed quickly. Conversely, if you prefer to entrust the network configuration to our team, we are more than happy to dedicate the necessary time to install and set up your hardware correctly. The comprehensive training period is typically expected to span 3-4 days. Once your training concludes, the Guild team will remain available to assist you via phone and internet support. Remember, we are always here to address any concerns, regardless of their size. Your success is our priority, and we are committed to ensuring you have the resources you need to thrive.

Description

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chatra No 
Drift No 
Intercom No 
LiveChat No 
Olark No 
Re:amaze No 
Slaask No 
SnapEngage No 
Zendesk No 
tawk.to No 

Integrations

Chatra Yes 
Drift Yes 
Intercom Yes 
LiveChat Yes 
Olark Yes 
Re:amaze Yes 
Slaask Yes 
SnapEngage Yes 
Zendesk Yes 
tawk.to Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Guild Jeweler Software Solutions

Founded

2001

Country

United States

Website

www.guildjeweler.com

Vendor Details

Company Name

Median

Founded

2017

Country

United States

Website

www.hellomedian.com

Product Features

Jewelry Store Management

Appraisal Management Yes 
Commission Management Yes 
Consignments Yes 
Customer Purchase History Yes 
Jewelry Design No 
Marketing Management Yes 
Multi-Store Management Yes 
Pricing Management No 
Repair Tracking Yes 
Supplier Management No 
Wholesaler Management No 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing No 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

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