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Description
Guestware operates as a Software as a Service (SaaS) provider, offering a cloud-based solution that serves as a budget-friendly alternative to traditional on-premise software management. This setup not only enhances deployment versatility but also significantly reduces overall expenses. With Guestware's management tools, hotel service teams can effectively cater to the unique preferences and requests of each guest, ensuring a superior experience. The platform automates and streamlines staff assignments, facilitating prompt resolution of guest issues and requests. Additionally, Guestware harnesses data analytics to cut operational costs while boosting guest satisfaction levels. It meticulously tracks and consolidates all guest-related information and interactions in a single interface. Furthermore, it integrates smoothly with property management systems (PMS) and central reservation systems (CRS), simplifying the process of attending to cherished guests. By intelligently scheduling and monitoring preventive maintenance tasks, Guestware helps minimize capital expenditures for owners and enhances facility upkeep to achieve optimal guest contentment. Overall, the comprehensive features of Guestware enable hotels to maintain a high standard of service while managing resources efficiently.
Description
Matrix by M1 Intel is a cutting-edge CRM designed specifically for hotel sales and multi-property management. It serves as a contemporary alternative to Delphi and STS Cloud, appealing to hotel management companies seeking a user-friendly solution. This platform consolidates leads from sources like Engine, Meeting Broker, and brand portals into a single, manageable inbox. It allows for the monitoring of group sales pipelines across a diverse portfolio with instant reporting features. Crafted by industry professionals who are well aware of the B2B sales obstacles, it eliminates issues such as missed RFPs and disorganized spreadsheets. Users benefit from complete control over their data, ensuring that the ownership remains with them rather than their franchisors. The system simplifies processes related to RFPs, Local Negotiated Rates, and group business operations. With rapid deployment and seamless data migration from older systems, it is engineered for those in sales, sales leadership, revenue management, operations management, and principal/asset management within the hospitality sector. In essence, Matrix enhances operational efficiency and drives sales success in a competitive market.
API Access
Has API
No
API Access
Has API
Yes
Integrations
INTELITY
No
Innspire
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$280/hotel/month
Single property: $300 per property, per month. Multiple properties (2+): $280 per hotel, per month. Enterprise: custom volume pricing. Save 5% with annual billing. Free trial available. Exact per-portfolio pricing is confirmed on a short demo call.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Guestware
Founded
1990
Country
United States
Website
www.guestware.com
Vendor Details
Company Name
M1 Intel
Founded
2023
Country
United States
Website
m1intel.com
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
No
Extended Stay
Yes
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
Yes
Housekeeping Management
No
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
Yes
Multi-Property
Yes
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
